Enterprise Application Lead (Remote)

Catholic Leadership Institute•Malvern, PA

19h•Remote

About The Position

CLI seeks a service-oriented and disciplined Enterprise Application Lead to support the organization's core operational and client-facing applications. This is an experienced, hands-on role focused on stewardship, responsiveness, and practical execution. The Application Lead ensures that our team can rely on platforms without interruption and that new tools, features, and integrations are deployed cleanly, tested thoroughly, and supported with clear documentation. This role sits within a small, collaborative technology team. The Application Lead reports to the Chief Operating Officer and works closely with, and is supported by, the IT Director, Salesforce Developer, Client Portal Developer, and QA Engineer contractors. The ideal candidate approaches their work with a strong customer-service mindset. They take pride in helping colleagues succeed, streamlining day-to-day workflows, and ensuring users have a smooth, frustration-free experience across CLI's systems. Reliability, follow-through, and a calm professional presence are essential.

Requirements

Practicing Catholic with a deep love of the Roman Catholic Church
3-6 years of experience supporting or administering CRM, LMS, coaching, PSA, or related SaaS systems
Practical experience with Salesforce or an equivalent CRM
Strong technical troubleshooting skills and familiarity with modern SaaS ecosystems
Skill in working directly with users and delivering clear, friendly, and professional support
Experience with structured testing, change control, and release management
Enjoys helping others succeed and improving internal efficiency
Communicates clearly and maintains composure under pressure
Comfortable collaborating with technical partners and non-technical users alike and is adept in translating concepts between the two

Nice To Haves

Experience with Salesforce and Certinia PSA
Familiarity with Tovuti LMS, Simply .Coach , MailChimp, Jira, Asana, or Raiser's Edge
Experience supporting custom platforms in coordination with external developers
Strong Excel skills; comfort with formulas, pivot tables, and data cleanup
Ability to read and write moderate SQL queries
Understanding of M365 administration fundamentals
Experience in nonprofit, coaching, or education environments

Responsibilities

Serve as operational co-owner for Salesforce, Certinia PSA, Tovuti LMS, Simply . Coach, Jira, Asana, MailChimp, the CLI Client Portal, Raiser's Edge, and M365 tools
Provide frontline support: triage issues, diagnose root causes, and resolve or escalate efficiently
Maintain user accounts, permissions, and access-control policies across platforms
Deliver onboarding support for new staff ; prepare practical resources for quick adoption of CLI systems
Develop clean, user-friendly internal guides, SOPs, and best practices
Maintain an internal knowledge base to strengthen organizational continuity
Identify recurring user needs and propose improvements that reduce friction and enhance usability
Implement new features, configurations, automations, and integrations in coordination with the IT Director and external developers
Design and execute structured testing plans; verify that new releases and vendor updates function correctly
Coordinate pilots and phased rollouts; communicate changes to staff clearly and professionally
Maintain version histories and change-management artifacts
Work directly with platform vendors and external developers to resolve bugs, clarify requirements, and ensure timely fixes
Track open issues and maintain organized records of progress and outcomes
Perform light data analysis for quality checks, error resolution, and operational reporting
Prepare queries, exports, and validation checks across CRM, PSA, LMS, and Client Portal data
Participate in roadmap planning and assist the IT Director in prioritizing enhancements