Enterprise Application Administrator

Erikson Institute•Chicago, IL

52d

About The Position

The Enterprise Application Administrator will serve as the primary administrator for the institution's Student Information System (Jenzabar) and provide support in the adoption, integration, and ongoing management of additional institutional CRMs (e.g., Slate/Admissions). This position ensures stability, usability, and optimization of these systems in alignment with institutional goals. The administrator collaborates with stakeholders across academic, administrative, and technical units to maintain data integrity, streamline workflows, and enhance the admissions-to-alumni experience.

Requirements

Bachelor's degree in information systems, computer science, higher education administration, or a related field (or equivalent experience).
Minimum 2-3 years of experience administering enterprise applications, preferably within higher education.
Direct experience with Jenzabar SIS is strongly preferred.
Willingness and ability to learn and support additional CRMs (e.g., Slate/admissions & Blackbaud's Raiser's Edge NXT/fundraising & advancement).
Experience with relational databases (SQL), data integration, and reporting tools.
Strong problem-solving, analytical, and organizational skills.
Excellent communication and collaboration skills with both technical and non-technical stakeholders.
Knowledge of higher education business processes (admissions, registration, financial aid, student records, fundraising, advancement, etc.) is a plus.

Nice To Haves

Experience with APIs, data imports/exports, and system integrations.
Understanding data governance and data security principles.
Project management experience in system implementation or upgrades.
Prior training or certification in Jenzabar or Slate.

Responsibilities

Administer, configure, and maintain the Jenzabar Student Information System (SIS), ensuring high availability, security, and performance.
Support implementation, integration, and management of additional institutional CRMs, including learning new functionalities and developing expertise over time.
Monitor system performance, troubleshoot issues, and coordinate with vendors or IT staff to resolve technical problems.
Manage user accounts, permissions, and security roles in Jenzabar and additional CRMs, as needed.
Develop, document, and maintain workflows, business processes, and system procedures.
Collaborate with Institutional Effectiveness, Admissions, Registrar, Financial Aid, and other functional offices to optimize system use and data reporting.
Ensure data integrity and compliance with FERPA, GDPR, and other relevant regulations.
Assist in creating queries, dashboards, and reports to support decision-making.
Provide training, technical support, and guidance to end users and functional staff.
Participate in system upgrades, patches, and testing cycles.
Research and recommend best practices to improve operational efficiency and leverage system functionality.