Enterprise Account Manager (Remote in US)

Criteria Corp • West Hollywood, CA

1d • Remote

About The Position

The Enterprise Account Manager is a strategic revenue driver responsible for managing and expanding Criteria’s largest enterprise relationships (companies 1,000+ employees). You’ll own renewals, expansions, and multiyear growth across a portfolio of complex, global customers—partnering with senior HR, Talent, and Operations leaders to help them leverage Criteria’s suite of assessment and interview solutions to achieve measurable business outcomes.

Requirements

• 5+ years in Account Management or Enterprise Customer Success within SaaS; experience in HR Tech or Talent Solutions a plus.
• Proven track record of achieving renewal and expansion quotas in complex, multistakeholder environments.
• Consultative selling and negotiation skills, with experience navigating procurement.
• Strong business acumen and ability to articulate ROI to executive audiences.
• Growth-oriented mindset with accountability for both customer success and commercial outcomes.

Responsibilities

• Own end-to-end renewal and expansion process within assigned enterprise accounts, driving GRR and NRR attainment.
• Develop multithreaded relationships with senior stakeholders across HR, Talent, and Business Operations.
• Identify whitespace and expansion opportunities across Criteria’s product suite (e.g., Interview Intelligence, Develop, Cognitive and EI Assessments).
• Collaborate cross-functionally with Product, Customer Success, and Solutions teams to deliver customer outcomes and advocate for client needs.
• Maintain accurate forecasting and pipeline hygiene within Salesforce; partner with leadership to ensure predictable revenue.
• Lead business reviews, present ROI and usage insights, and negotiate renewals or upsells in collaboration with legal and finance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed