Enterprise Account Manager

PARADIGM SENIOR SERVICES INC•North Miami, FL

6d•$80,000 - $90,000•Onsite

About The Position

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities. We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact. The Enterprise Account Manager serves as a key member of our customer-facing team and is responsible for cultivating and maintaining strong relationships with enterprise clients. This role requires a deep understanding of client objectives and a commitment to driving their long-term success with our services. The successful candidate will communicate with clarity and confidence in a variety of settings—both formal and informal—including virtual and in-person meetings and presentations. We’re looking for someone with proven experience managing customer engagements across all levels of an organization, from individual contributors to C-suite executives. The ideal candidate brings a blend of industry expertise, strategic thinking, and creative problem-solving. They are highly data-driven, self-motivated, proactive, and possess outstanding communication and interpersonal skills. In this role, you will continuously monitor client outcomes and business performance, offering strategic recommendations that enhance success for our enterprise partners. This position reports directly to the Senior Director of Customer Experience.

Requirements

Minimum 5 years of experience in account management, customer success, or strategic partnerships, preferably in healthcare or a service-driven B2B environment
Demonstrated ability to build and execute account strategies that drive revenue and customer success
Strong executive presence and excellent public speaking and presentation skills
Effective problem-solver with sound decision-making abilities and a proactive approach
Confident communicator with the ability to influence at all levels of an organization.
Quick learner and self-starter who thrives in high-velocity, fast-paced environments—even when navigating ambiguity
Strong interpersonal skills, with an ability to professionally interact with a diverse blend of personalities to maintain strong relationships
Passion for customer success and a relentless drive to exceed expectations
Highly organized with proven ability to manage multiple complex priorities simultaneously
Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling
Positive, energetic, and adaptable team player who can also work independently as well as part of a team

Nice To Haves

Previous experience working in the home care industry or revenue cycle management (RCM) with client management experience preferred

Responsibilities

Own and manage the relationship with assigned Enterprise customers, including increasing overall adoption, driving revenue growth, ensuring retention, and maintaining the highest levels of customer satisfaction
Collaborate on joint strategic initiatives, such as conference breakout sessions and educational webinars, with customers to drive awareness and demand
Act as a strategic partner, aligning our service offerings with customer goals and proactively identifying ways to deliver value and accelerate their success
Analyze customer portfolios to identify trends, opportunities, and challenges, and develop targeted strategies to address them
Demonstrate strong business judgment, quickly grasping complex concepts and applying them to real-world customer challenges
Represent the company at trade shows and other events to network and promote company services and engage and build relationships with current customers
Stay ahead of industry trends and communicate relevant developments to your customers, becoming a source of insight and innovation
Advocate for customer needs and work closely with cross-functional teams to improve operational processes that improve overall customer experiences
Operate with a high degree of autonomy, consistently meeting deadlines and deliverables across multiple customers and initiatives
Maintain strategic oversight of all accounts using a CRM (HubSpot), documenting all interactions, tracking progress toward goals, and ensuring visibility into account health
Lead proactive communications with your customers, including updates on new services, key announcements, and upcoming events