Enterprise Account Manager

CivicPlus, LLC

23d•$61,700 - $87,600

About The Position

Your Impact The Enterprise Account Manager serves as the direct link between CivicPlus and our top tier customers. This position will be responsible for overall relationship management as well as ensuring adoption and engagement with the CivicPlus solutions. As an Enterprise Account Manager, you will own the client experience taking client satisfaction to the next level. The Enterprise Account Manager will work alongside of a highly driven team of CP professionals to ensure that client needs are served in an assigned region. This position requires excellent problem-solving and time-management skills and the ability to implement change. About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Nice To Haves

Strong persuasive, analytical and interpersonal skills
Strong and consistent phone presence
Team Player
Focused on personal development and the development of others
Customer-focused and anticipate client needs and concerns
Ability to prioritize multiple task / deadlines
Must have strong written and oral communication skills

Responsibilities

Clearly and succinctly communicate the company’s value proposition
Manage sales and sales related questions
Respond to correspondence from clients in timely manner
Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager.
Manages complex, challenging and/or largest customers within assigned region
May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities
Works to improve overall customer satisfaction in assigned customer accounts.
Perform other duties as assigned