Enterprise Account Manager

Edenred • Boston, MA

1d • $110,000 - $120,000

About The Position

Edenred Benefits is hiring an Enterprise Account Manager to own and grow relationships with some of our largest and most complex clients. We This role will manage a portfolio of enterprise commuter benefits clients and serve as the primary strategic point of contact post-sale. The incumbent will be responsible for driving long-term retention, identifying growth opportunities, and ensuring our clients feel heard, supported, and understood at the highest levels of their organizations. This is a ground-floor role. While Edenred has made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are still evolving. This role will play an active part in defining how enterprise account management operates within the Benefits business. Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one.

Requirements

• Proven experience in account management, client success, or a similar client-facing role, supporting enterprise or larger mid-market client
• Strong executive presence with the ability to communicate clearly and confidently with senior stakeholders
• Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally
• High level of ownership and accountability for client outcomes
• Experience operating in an unstructured or evolving environment where progress requires initiative and adaptability
• Strong organizational skills with the ability to manage multiple priorities and timelines effectively
• Strong analytical and problem-solving skills with a solutions-oriented mindset
• Willingness to get into the details across client issues, internal workflows, and cross-functional initiatives when needed
• High school diploma or equivalent. A minimum of three years of related experience required. Equivalent combination of education and experience will be considered.

Nice To Haves

• Experience in a growing or evolving organization where processes and playbooks were not fully defined
• Familiarity with commuter benefits, employee benefits, or related industries
• Experience participating in or leading enterprise-level RFPs and renewal processes

Responsibilities

• Own a portfolio of approximately 20 to 30 enterprise commuter benefits accounts, serving as the primary strategic point of contact post-sale
• Build and maintain strong relationships with senior client stakeholders, including leaders in HR, Total Rewards, Finance, and Operations
• Establish and lead a regular executive-level cadence with clients, ensuring clear communication, alignment, and accountability
• Drive retention and renewal outcomes by proactively identifying risks, addressing issues early, and leading strategic renewal conversations
• Carry a quota tied to retention and growth, balancing commercial outcomes with long-term account health and strategic relationship development
• Identify upsell and cross-sell opportunities within existing accounts, helping define where growth opportunities exist and how to pursue them
• Lead renewal discussions, RFP participation, and commercial conversations, including pricing and contract terms when applicable
• Partner closely with Client Success, Client Support, Product & IT teams to coordinate delivery, manage escalations, and improve the overall client experience
• Advocate internally on behalf of clients while helping drive alignment and change across Product, Marketing, Operations, and other internal teams
• Take ownership of shaping how enterprise account management operates within Edenred Benefits, including identifying gaps, proposing solutions, and helping implement new processes as the function matures
• Work alongside business leaders to support the development of account management tools and best practices, including CRM usage, account planning, forecasting, and client feedback loops
• Maintain accurate account documentation, pipeline visibility, and forecasting as systems and tooling are built and refined

Benefits

• We offer 100% company-paid medical and dental coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
• Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
• Competitive annual base salary of $110,000-$120,000 with a 60/40 OTE split.
• Take advantage of our 401K plan with a generous employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED