Enterprise Account Manager (Safety)

Versant•Orlando, FL

7d•$65,000 - $70,000•Remote

About The Position

This role is part of our Youth & Recreational Sports division, which is comprised of technology platforms, such as SportsEngine , GoMotion , TourneyMachine , and TeamUnify that enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe. In this role, you will specifically support our SportsEngine platform and enjoy supporting customers and selling, this is the job for you. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals. Read on to learn what you will do to be successful in this role: Foster relationships with Enterprise Safety accounts and be a strategic partner for their Risk Management policy Ensure a strong partnership with the Implementation and NCSI Operations teams to onboard clients. Partner with marketing and product teams to address specific client needs and deliverables Hold regular account reviews with your territory and promote adoption of all Safety tools Be a industry expert in all Safety products and willingness to consult with all Enterprise accounts Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers Act as a leader within the Account Management division, being open and willing to teach your peers Ensure that any statement of work (SOW) and service level agreements (SLAs) included in agreements are executed to or above customer expectations. Foster a team atmosphere - support your teammates and share lessons learned Maintain accurate daily record of sales activity using Salesforce.com Meet and/or exceed department metrics and goals Other duties as assigned

Requirements

Excellent written and verbal communication skills
4+ years of experience in sales, account management, and/or customer service
Strong work ethic with the ability to manage time effectively and drive growth within an assigned territory
Proven ability to multitask with consistent, timely follow-through
2+ years of experience in the background screening industry
Strong written and telephone skills required
Must be able to travel domestically for business meetings, training and team events as needed.

Nice To Haves

College degree or equivalent experience
Strive for honesty, transparency, and accurate communication - always overdeliver
Able to exercise independent judgment while taking great pride in your work
Empathetic, solutions oriented and a true passion to service customers
Ability to embrace change and thrive in situations where there is no “paved path
Sales experience within software (SaaS) or web-based applications is preferred
Experience using salesforce.com or similar CRM system is preferred
A self-starter and problem solver, a team player

Responsibilities

Foster relationships with Enterprise Safety accounts and be a strategic partner for their Risk Management policy
Ensure a strong partnership with the Implementation and NCSI Operations teams to onboard clients.
Partner with marketing and product teams to address specific client needs and deliverables
Hold regular account reviews with your territory and promote adoption of all Safety tools
Be a industry expert in all Safety products and willingness to consult with all Enterprise accounts
Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
Act as a leader within the Account Management division, being open and willing to teach your peers
Ensure that any statement of work (SOW) and service level agreements (SLAs) included in agreements are executed to or above customer expectations.
Foster a team atmosphere - support your teammates and share lessons learned
Maintain accurate daily record of sales activity using Salesforce.com
Meet and/or exceed department metrics and goals
Other duties as assigned