Enterprise Account Manager

Astound Broadband • Arlington, MA

9d • $75,000 - $80,000

About The Position

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Enterprise Account Manager: Acting as a single point of contact, the Account manager is responsible for uncovering revenue generating opportunities from Astound's existing customers. Primary emphasis will be on growing revenue from this base, controlling customer churn, and contracting clients that are currently without agreements. The role will be both customer facing and on the phone. Manage, up-sell, and renew agreements of existing base Secure month-to-month customers into long term contracts Oversee bulk video accounts Reducing customer churn Track, manage, and report ongoing activity relative to plan Identify competitive pricing solutions for customers Manage a module of named accounts Performs other duties as assigned

Requirements

• Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers using Customer Relationship Management (CRM) and other organic systems
• Ability to communicate with C level executives within an organization
• Experience in technology sales, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies
• Technical skills related to network and transmission design and local access services is a plus
• Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications
• Operational understanding of telecommunications ordering, provisioning, and billing processes
• Working knowledge of general marketing principle tools and processes
• Skills necessary for decision making and maintaining customer retention
• Strong communication and business writing skills
• High school diploma or equivalent required.

Nice To Haves

• Minimum 3 years’ experience selling data and or voice services
• Involvement in trade and commercial organizations to expand the market awareness of the company

Responsibilities

• Manage, up-sell, and renew agreements of existing base
• Secure month-to-month customers into long term contracts
• Oversee bulk video accounts
• Reducing customer churn
• Track, manage, and report ongoing activity relative to plan
• Identify competitive pricing solutions for customers
• Manage a module of named accounts
• Performs other duties as assigned

Benefits

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED