Enterprise Account Executive 3, Enterprise Direct Sales - Managed Solutions - Cleveland, Akron

Comcast • Franklin Township, OH

18h • Onsite

About The Position

Responsible for the development of territories and driving the sales of Comcast Business strategic products and solutions in new markets. This role focuses on the acquisition and management of mid-market and enterprise, multi-location commercial customers through direct and partner channels. The Enterprise Account Executive designs and delivers live sales presentations to prospective clients, develops relationships with clients and the community, and positions the Comcast Business brand as key components of the sales strategy. The position requires in-depth experience, knowledge, and skills in selling complex solutions, with the ability to determine own work priorities. The role involves developing sales territory strategies, identifying strategic partnerships, planning territory development, and cultivating local partnerships and organizational affiliations. It also includes actively researching and generating new leads through various prospecting activities like cold calling, canvassing, customer referrals, and partner relationships, while promoting the Comcast brand within the territory. Building relationships and driving alignment with key Go-To-Market partners is crucial. The executive will create and deliver face-to-face sales presentations, aiming to exceed departmental financial and unit targets. Staying abreast of the competitive landscape and emerging technologies is essential to best position Comcast Business Services. Customer retention is a key aspect, achieved by delivering a superior customer experience and maintaining strong customer relationships. The role requires working with internal teams to ensure operational efficiencies and service levels meet customer expectations, demonstrating strong customer service orientation and excellent follow-up skills. Maintaining accurate sales records and preparing sales and activity reports are also required. Regular out-of-the-office meetings with customers are expected, along with excellent verbal and written communication, presentation, persuasion, and negotiation skills. The position requires consistent exercise of independent judgment and discretion in matters of significance, regular, consistent, and punctual attendance, and the ability to work nights and weekends with a variable schedule as necessary. Employees are expected to understand and apply Comcast's Operating Principles, prioritize the customer experience, be knowledgeable and enthusiastic about products and services, work collaboratively, actively participate in the Net Promoter System, drive results and growth, support a culture of inclusion, and act ethically.

Requirements

• In-depth experience, knowledge, and skills in selling complex solutions.
• Demonstrates some knowledge of Network Design, SDWAN, and Network Security.
• Familiar with MAN technologies & designs including WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Cybersecurity, Business Continuity/Disaster Recovery concepts.
• Excellent verbal and written skills including presenting, persuading, and negotiating.
• Strong customer service orientation with excellent follow up skills.
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience).
• 5-7 Years Relevant Work Experience.
• Skills in Business, Consultative Selling, Sales.

Responsibilities

• Develops the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory, and cultivating of local partnerships and organizational affiliations.
• Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
• Actively seeks ways to promote and position the Comcast brand within territory.
• Builds relationships and drives alignment and regular communication between key GTM partners.
• Creates and delivers face-to-face sales presentations to strategic prospective clients that demonstrate knowledge of the latest Comcast products and services.
• Sells with goals of exceeding departmental financial and unit targets.
• Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
• Retains customer base by delivering on the Comcast credo, ensuring a superior customer experience.
• Maintains and builds customer relationship to drive customer retention.
• Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow up skills.
• Maintains accurate and quality sales records and prepares sales and activity reports as required.
• Attends out-of-the-office meeting with customers on a regular basis and demonstrates excellent verbal and written skills including presenting, persuading, and negotiating.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior