Enrollments Team Supervisor

State of Maryland•Baltimore City, MD

1d•Hybrid

About The Position

The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 397,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants. Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site café. Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways. If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS. This position requires that the incumbent work overtime (evening, weekends and holidays) if the volume of work dictates the necessity. This position is designated as telework‑eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period. GRADE 16 LOCATION OF POSITION 120 East Baltimore Street Baltimore, Maryland 21202 Main Purpose of Job The main purpose of this position is to supervise and manage the Enrollments Team in the Data Control Unit. This position reports to the Accountant Manager II overseeing Enrollments and Employer Reporting Adjustments, Employer Reporting Maintenance and Collection Teams. The primary responsibilities include, but are not limited to directing daily operations, ensuring compliance with applicable laws and regulations, and meeting strict production deadlines related to enrollment activities for the Maryland State Retirement and Pension System (MSRPS).

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Four years of administrative staff or professional work.
In-depth knowledge of laws, regulations, policies, and procedures governing enrollment in MSRPS defined benefit plans.
Effectively manage multiple deadline-driven processes, allocate resources efficiently, and analyze reports and reconciliations, and provide technical leadership to ensure accurate and timely completion of work.

Nice To Haves

One year of supervisory experience.
Strong verbal and written communication skills.
One year of experience reading and interpreting laws and/or regulations.
One year of customer service experience.

Responsibilities

Supervise and lead staff responsible for enrolling new members into the Maryland State Retirement and Pension System and processing enrollment-related transactions.
Review and resolve enrollment and membership discrepancies generated by the CRM system.
Oversee processing of leave of absence requests, applicable service transfers, and establishment of Active Master File records, including those for alternate payees.
Assist with onboarding new participating governmental employers.
Ensure the accuracy, completeness, and integrity of the Active Master File data, particularly at fiscal year-end close (July).
Train staff, assign and prioritize work, approve completed work, and evaluate employee performance.
Monitor compliance with SRA policies, procedures, and internal controls.
Recommend process improvements and communicate staffing needs, concerns, and accomplishments to management.
Actively participate in daily operations, including performing staff duties as needed during peak times or due to vacancies.
Plan and organize resources to achieve the goals of the Enrollments Team.
Process enrollment of new members into the Maryland State Retirement and Pension System in accordance with the Maryland Annotated Code, the Code of Maryland Regulations, and agency procedures.
Review enrollment-related reports created by the system in support of the enrollments process.
Process leave of absence requests in accordance with agency policies and procedures.
Establish Active Master File (PRIB) records to support alternate payee accounts for Domestic Relation Orders (DROs) and child beneficiaries.
Process 16 Year Rule Cut Off Notices for Judges following established procedures.
Process Optional Retirement Program Enrollments in accordance with agency policies.
Process transfers of service, as applicable.
Supervise staff assigned to the Enrollments Team in the Data Control Unit.
Approve or decline leave requests
Train and develop staff
Monitor staff’s activities and performance
Ensure accountability for performance of duties and policy compliance
Complete all components of the Performance Evaluation Process
Communicate effectively with internal and external customers.
Report timely and accurate production and backlog data
Ensure all communications are professional, clear, and factually accurate
Elevate issues and decisions to the Accountant Manager II as necessary
Communicate clearly with staff regarding training, procedures, and performance.
Develop and maintain written procedures by regularly reviewing and updating existing procedures to ensure compliance with federal and state laws, Board of Trustees policies, and agency requirements.
Create new procedures as needed and ensure staff are informed of updates.
Develop and maintain expert-level knowledge of Pension Law, federal and state regulations, Board of Trustee policies, and Agency policies related to the Enrollments Team.
Serve as the agency’s subject matter expert for enrollment-related issues.
Perform special projects and other duties as assigned.

Benefits

health insurance, dental, and vision plans offered at a low cost.
Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
Annual Leave - ten (10) days of accumulated annual leave per year.
Sick Leave - fifteen (15) days of accumulated sick leave per year.
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
Holidays - State employees also celebrate at least thirteen (13) holidays per year.
Pension - State employees earn credit towards a retirement pension.
Positions may be eligible for telework.

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