Team Supervisor

Accenture • Austin, TX

1d

About The Position

We are seeking a Team Supervisor to join our team supporting a leading technology client. We partner closely with their corporate social responsibility arm to drive strategic philanthropy and employee engagement, distributing over $140M annually to high-impact nonprofits and empowering employees to make a meaningful difference. Our team collaborates cross-functionally to deliver initiatives that strengthen brand reputation and social impact. We manage the operational processes that enable cash grants, skills-based volunteering, and in-kind donations, playing a critical role in advancing the client’s mission to create positive change at scale. Responsibilities include: Managerial responsibility for Operations. Work distribution Client interaction Reporting on SLA performance Training process improvement

Requirements

• Minimum of 3 year of experience managing a team
• Conflict management skills
• Able to adapt quickly to workflow changes
• High level of integrity as demonstrated personally and professionally
• Maintain professional and personable demeanor at all times
• Excellent written and verbal communication skills
• Excellent organizational skills and detail oriented approach to problem solving

Nice To Haves

• Experience in social impact and nonprofits
• Project Management
• Six Sigma or Lean certification
• Training experience
• Experience in a BPO environment
• Experience in a Contact Center environment

Responsibilities

• Managerial responsibility for Operations
• Work distribution
• Client interaction
• Reporting on SLA performance
• Training process improvement

Benefits

• medical
• dental
• vision
• life
• long-term disability coverage
• a 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed