Enrollment Tech Consultant

Unum • Atlanta, GA

1d

About The Position

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments All the benefits listed above are subject to the terms of their individual Plans. And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary: •The Technology Consultant is the primary resource for technical questions regarding support in the planning, design and ongoing maintenance of all Enrollment Technologies’ support systems work processes and procedures. Manages, defines and prioritizes all enrollment system change requests. •Ensures that technology subject matter experts work with IT and/or CPO to implement system change requests and updates in a timely manner. •Enrollment hardware research, implementation and support to include the management of the laptop lease program, Hot Swap/Spare program, laptop rental program and hardware/service vendor negotiations. •Negotiation and management of contracts, licenses, hardware and software agreements •Partners with management on regular basis to understand and implement short-term tactical goals and long-term strategic needs of all enrollment support systems. •Ensure that the systems support team partner with the Enrollment Technologies Help Desk such that the Help Desk is informed of all support systems development and enhancement work. •Ensure that the systems support team partner with the departmental trainer to develop and implement training strategies for support system changes. The Consultant position requires an excellent understanding of Colonial Life’s technology strategy and the effective use of all available resources needed to manage the technology support. In addition to knowledge of technology support procedures and policies, the Consultant must demonstrate excellent problem-solving, and negotiation skills. These skills allow the Consultant to provide high-level technical expertise to all Enrollment Solutions positions, as well as to the department at large.

Requirements

• Five or more years of technology support experience with mastery of all responsibilities of an Enrollment Technology Analyst.
• Excellent interpersonal skills with ability to interact effectively with management, all Enrollment Solutions personnel, insureds, employers or plan administrators, sales representatives, and other internal and external resources.
• Possess strong customer service focus
• Excellent decision-making and problem solving skills.
• Strong analytical skills with an understanding of the business needs of the organization.
• Ability to respond to all inquiries within a timely manner, and both verbal and written responses must be effective and professional.
• Demonstrate high energy, enthusiasm and excitement about the company and the Enrollment Solutions area and exhibit a “can do” approach in performing their job.
• Results-oriented and detail-oriented with attention to follow-up.
• Ability to perform in a fast-paced, changing environment.
• Ability to handle and deliver on multiple priorities at once
• High level of technical aptitude
• Ability to lead and direct others
• Strong project management skills
• Ability to rapidly comprehend and assess technology / technical information and understand how it can be used to improve business processes.
• Demonstrated problem solving, negotiation, dispute resolution and decision making skills.
• Knowledge and understanding of department strategic objectives and goals
• Strong team building skills

Nice To Haves

• College degree or equivalent work experience.
• Prior Colonial Life field support experience with technology management and risk assessment experience.

Responsibilities

• Build and maintain partnerships with management team.
• Provide management team with continual updates and documentation as appropriate regarding planned, ongoing, and completed projects and involvement in any other initiative or responsibility.
• Partner with management team members to enhance organizational performance through identifying and assessing ongoing staff training needs and development of strategies to improve business performance.
• Partner closely with IT to ensure clear communication and support for all technical initiatives.
• Provide support to all areas of the Enrollment Solutions department as needed.
• In the manager’s absence, the Consultant is able to provide management level support as needed.
• Partner with the sales organization by researching/resolving technology issues or disputes.
• Participate in global enterprise initiatives designed to reduce cost or share best practices across organizations.
• Serve on special projects and perform other duties as necessary.
• Support and lead testing and implementation of system enhancements, system demonstrations, education, functional and cross-functional projects.
• Lead the Continuous Improvement (CI) program for the entire department conducting monthly meetings and ensuring CI goals are met or exceeded each month.
• Develop, mentor, and build in-depth technical expertise in the support of technology for the technicians in the Enrollment Solutions department.
• Share best practices and help implement procedural or process improvement changes.
• Follow up on all initiatives to gauge results and to determine if changes or additional training is needed.
• Oversee the maintenance of department technical procedures and guidelines.
• Lead or participate on project teams as needed.
• Mentor others and assist with ongoing training for existing staff to ensure that employees achieve and maintain the goals for their position.
• Identify trends and/or training needs and initiate action and/or training sessions that will improve overall performance, service and productivity at the individual, unit, and departmental levels.
• Analyze quality issues and monitor trends to develop and implement proactive risk management strategies to efficiently manage risk and balance customer service expectations.
• Provide candid feedback to the manager with respect to areas of employee development.

Benefits

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed