Enrollment Team Lead

Nsight Health

8h • Remote

About The Position

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion.

Ready to lead from the front, elevate performance, and drive enrollment success every single day?

Nsight Health is seeking a high-energy, results-driven Team Lead to support our Enrollment Teams. If you thrive in fast-paced environments, love coaching in real time, and have a passion for pushing performance forward, this role is for you.

In this impactful role, you’ll help support our existing enrollment teams, driving daily execution, connection rates, and conversions. You’ll partner closely with your Supervisor to reinforce strategy, elevate accountability, and create a culture where winning is the standard.

This is your opportunity to lead, influence, and set the tone for performance.

Bring the focus. Bring the hustle. Bring the results.

Requirements

• Competitive Energy: You bring intensity and a strong desire to win.
• Coaching Mindset: You recognize skill gaps quickly and know how to elevate performance.
• Operational Awareness: You understand contact center KPIs and how daily behaviors drive outcomes.
• Clear Communication: You set expectations, provide direct feedback, and drive alignment across your team.
• Accountability Standards: You lead by example and expect high performance from yourself and others.
• 1+ years of contact center experience.
• 1+ year in a senior agent or team lead role preferred.
• Proven success exceeding enrollment or sales KPIs.
• Experience working in a remote environment.

Nice To Haves

• Healthcare or SaaS experience is a strong plus.

Responsibilities

• Inspire and Coach Daily Performance: Motivate your team with hands-on coaching, real-time feedback, and daily performance reinforcement. Help agents sharpen their skills and build confidence.
• Drive Enrollment Execution: Monitor KPIs (utilization, dials, contact rate, conversion rate, quality, etc.) and ensure daily performance aligns with team goals.
• Support Strategic Initiatives: Partner with your Supervisor to execute outbound strategies, campaign shifts, and performance initiatives that increase connection and enrollment rates.
• Assist with Escalations: Step in to support complex prospective enrollee conversations, ensuring professionalism and brand protection at every touchpoint.
• Reinforce Process Discipline: Ensure workflow adherence, documentation accuracy, and compliance with required scripts and disclaimers.
• Promote Remote Team Engagement: Maintain strong communication, accountability, and energy within your assigned pod to ensure smooth, productive remote operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed