Hourly Enrollment Success Specialist (2 positions)

Southwestern College (CA)•Chula Vista, CA

70d•Onsite

About The Position

Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students in an inclusive environment that promotes intellectual growth and develops human potential. We are the leader in equitable education that transforms the lives of students and communities. SWCCD employees are collegial and collaborative. They demonstrate the highest degree of professionalism, integrity and respect when interacting with students, colleagues, leadership and members of the Jaguar community. Our employees actively honor and respect diversity to foster a safe and welcoming community where all are inspired to participate and realize a sense of belonging. Incumbents exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment. Description SUMMARY DESCRIPTION Under the direction of the assigned supervisory/management personnel, perform a variety of complex technical and varied clerical work related to student services, which may include the areas of admissions and records, financial aid, outreach, residency, cashiering, and counseling; provide technical and clerical support to faculty and staff; provide diverse information and assistance to students, staff, faculty, managers, and the general public regarding various student services and activities. Assist with all components of matriculation including, but not limited to outreach, admissions, orientation, placement, registration, and follow-up activities. This assignment may include participation in outreach activities off campus. DISTINGUISHING CHARACTERISTICS The Enrollment Success Specialist position is distinguished from other positions in that it performs a variety of specialized duties regarding services for prospective, new, continuing, and returning students. Incumbents are expected to deliver information and services related to a wide variety of student support programs with the ability to work under a minimum of supervision. The incumbent in this position supports institutional effectiveness and student learning outcomes by effectively assisting in a wide range of student services areas. Employees at this level are required to be fully trained in all procedures related to their assigned areas of responsibility and understand the full scope of their authority as prescribed by their direct supervisor.

Requirements

Equivalent to two (2) years of college level coursework in business or other related fields
Two (2) years of increasingly responsible experience in a student services or academic setting involving frequent student contact and that demonstrates a basic knowledge and understanding of student services.
Student services program and activities.
Pertinent State, federal, and program area policies, rules, and regulations including applicable sections of the State Education Code and state and federal regulations and guidelines concerning international students, financial aid, college admission, and other student services.
Principles and procedures of financial and statistical record-keeping. Basic mathematics.
Modern office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Interpersonal skills using tact, patience, and courtesy.
Oral and written communication skills.
English usage, spelling, grammar, and punctuation.
Understand, explain, and apply laws, rules, regulations, and policies related to various college programs and student services.
Learn and effectively implement emergency procedures for the site.
Analyze situations accurately and make judgments without immediate supervision.
Work independently with limited direction.
Plan and organize work to meet schedules and deadlines.
Analyze situations accurately and adopt an effective course of action Work effectively with frequent interruptions.
Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Serve on appropriate college committees and attend a variety of meetings.

Nice To Haves

A valid California driver's license and a safe driving record may be required for some positions to drive a District or personal vehicle to attend meetings/events, conduct outreach or participate in fairs, or pick up/deliver documents or other materials.
Training in basic CPR/AED and First Aid is desired.

Responsibilities

Serve as the counseling appointment scheduler; add and maintain counselor master schedules; maintain and update user information; provide training and assistance to Center users; input and maintain information in system; extract information and assemble materials as requested for events and activities; prepare various reports.
Serve as a central point of contact for the college with general knowledge to answer a variety of questions in various formats (e.g. written, telephone, virtual, and in-person).
Identify, provide support, and monitor the completion and success of high-need student populations.
Provide information and a full range of technical assistance to District personnel, students, staff, faculty, administrators, and members of the general public related to various student services areas; provide general information regarding college programs and instruction including continuing education; refer students to appropriate staff/department.
Maintain current knowledge of District software used in the performance of assigned duties; enter and retrieve a variety of information; prepare various reports utilizing appropriate software applications; provide assistance to staff in the use of the programs.
Support students with understanding how to complete and submit student petitions and various forms; receive and review petitions and forms for completeness; route petitions and forms to appropriate departments; process forms and petitions as assigned.
Provide support to counseling; schedule appointments; prepare students files with appropriate documentation needed for appointment; maintain appropriate forms and supplies needed for counseling; change and update student majors within the student information system in accordance with updated student education plans.
Provide information and assistance to students applying for financial aid; assist students and parents in completing the various forms and applications for financial aid, loans, scholarships, and fee waivers; receive, review, and ensure accuracy and completeness of financial aid applications and forms; clarify information and discrepancies with students and parents; notify students and parents of additional information needed; schedule appointments for Financial Aid/SAP workshops.

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