Enrollment & Student Services Specialist

Canisius University • Buffalo, NY

24d • $17

About The Position

The Enrollment and Student Services Specialist directly supports students and families, focusing on enrollment, student success, and financial services. This role emphasizes excellent customer service and accurate information delivery.

Requirements

• Eligible to work in the United States.
• Excellent verbal and written communication skills are required; ability to discuss aid/full pay concerns with students and/or their parent/guardian is a plus.
• Strong organizational and data entry skills and attention to detail are required.
• Ability to manage confidential, sensitive data and adapt to changing processes and policies are essential.
• Ability to manage multiple activities and meet deadlines.
• Proficient with Microsoft Suite and use information technology effectively.
• Professional demeanor and ability to work effectively with various constituencies including potential/incoming students and their families, current students and their families, faculty, administrators, and the public.

Nice To Haves

• Bachelor’s degree preferred.
• Two years of experience in a higher education environment in a para-professional capacity is preferred.
• Experience working with a student/business information system and database is preferred.
• Technical and functional knowledge of computerized billing and accounts receivable systems is a plus.

Responsibilities

• Serve as a primary resource for general college information, including enrollment processes and campus resources.
• Assist students with navigating and accessing information on the college website.
• Counsel students and families on financing/payment options, holds, billing, collections, and compliance with internal and external policies and regulations.
• Process and respond to the Student Records and Financial Services Center (SRFS) mail and email.
• Assist students and families with inquiries regarding financial aid, billing, payment options, housing, meal plans, and student accounts.
• Process student financial transactions.
• Provide information on parking options, processes, regulations, and policies.
• Guide students and parents through online services.
• Maintain accurate student financial records.
• Process Departmental deposits.
• Answer telephone calls from prospective students, parents, high school counselors and other departments on campus.
• Assist with monitoring and responding to emails in admissions inboxes.
• Student outreach for missing admissions documents.
• Manage daily admissions visits and do faculty outreach for appointments.
• Support admissions counseling staff with data updates/record cleanup.
• Conduct data cleanup.
• Enter and maintain confidential personal, demographic and admissions or inquiry data into the Slate & Banner database.
• Process daily mail of admissions requirement materials and maintain application files.
• Process daily new inquiry and application records into Slate system.
• Process and reconcile tapeload data (batch files list sources, test scores etc.) into Slate system.
• Process Common Application into Slate system.
• Back up for Admissions counseling staff for emails from students.
• Process student tuition/room and board deposits.
• Print daily mailings to prospective students and applicants.
• Check accuracy and run daily mailing reports
• Compile all materials for mailings
• Compile and process International mailings
• Maintain inventory of all publications and mailing supplies.
• Assist Admissions Management team as necessary.
• Help at campus Admissions events as needed.
• Other duties as assigned.
• Outreach to our non-registered and financially at-risk students.
• Assist students in maintaining their enrollment while supporting the fiscal objectives of the university.
• Maintain accurate student records and ensure compliance with FERPA regulations.
• To promote student success, assist students with navigating and accessing the student portal, e-mail, D2L, on-line student accounts, and other student information systems.
• Provide excellent customer service through various channels (in-person, phone, email).
• Address student and family inquiries in a timely and professional manner.
• Administer office customer service surveys.
• Maintain the security and integrity of the student information maintained by this office.

Benefits

• Comprehensive Insurance Benefits – Health, Dental, Vision, Life and Long-Term Disability available the first of the month after the employee’s date of hire
• 403(b) with Company Contribution – Plan for your future with confidence – contribution from the university is available after one year of employment
• Paid Time Off – Includes vacation time, personal time, sick time, and paid holidays
• Tuition Benefits – Available for full-time employees and their qualified dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees