Enrollment Specialist

Boulder Care

3d • $21 • Remote

About The Position

As an Enrollment Specialist, you are the first point of contact for people seeking care. You are the voice and face of Boulder Care for new and returning patients, as well as for pharmacies, insurers, and referral partners. In this role, you will answer questions, explain services, verify insurance eligibility, schedule appointments, and enroll new patients—all while exemplifying Boulder’s values of empathy, dignity, and stigma-free care. This position involves frequent conversations with individuals seeking care during vulnerable moments and requires emotional awareness, clear communication, and the ability to remain calm and grounded in a fast-paced environment.

Requirements

• 2+ years of experience in a healthcare setting, including inbound & outbound calls, customer service, scheduling, referrals, patient support, billing, or health systems
• Familiarity with healthcare terminology, particularly within addiction medicine
• Commitment to serving individuals with substance use and mental health challenges using non-stigmatizing, person-first language
• Understanding of insurance enrollment processes and payer/provider terminology
• Comfort using technology and common business tools (Google Workspace, video meetings, spreadsheets)
• Strong written and verbal communication skills in a virtual environment
• Highly organized, detail-oriented, and self-directed
• Ability to multitask, prioritize, and follow through with minimal supervision
• Team-oriented mindset with a strong sense of shared responsibility

Nice To Haves

• Experience working in a startup or rapidly changing environment
• Experience in digital healthcare or remote work
• Experience in the Substance Use Disorder (SUD) treatment space
• Bilingual in English and Spanish

Responsibilities

• Support potential patients seeking Substance Use Disorder (SUD) care by answering questions about our services, checking eligibility and benefits, creating patient charts, scheduling initial visits, and making every caller feel welcome and supported
• Explain insurance coverage and benefits clearly and compassionately
• Enroll new patients and support payment setup as needed
• Serve as a central communication hub for Boulder’s Care Team, providing administrative and scheduling support
• Proactively manage schedules and help fill gaps to support care team efficiency
• Monitor incoming faxes, upload documentation to patient charts, and respond to voicemails
• Conduct outreach for appointment reminders, rescheduling, and other follow-up needs
• Share recurring patient questions, technical challenges, and enrollment barriers with the Care Team

Benefits

• Contribute to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services via insurance coverage, including Talkspace, and EAP for continuous care
• 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees