Enrollment Specialist - (Spanish Speaking Required - Hybrid Remote)

Big Brothers Big Sisters of Long Island•Westbury, NY

7d•Hybrid

About The Position

Overview: The Enrollment Specialist plays a key role in building strong mentoring matches by assessing, enrolling, and supporting both volunteers (Bigs) and youth (Littles). This position works closely with families, community partners, and internal teams to ensure a smooth and meaningful enrollment experience. If you enjoy working with people, building relationships, and making a direct impact in your community—this role is for you.

Requirements

Bachelor’s degree in Social Work (BSW) or related field.
Bilingual (Spanish/English) required.
Experience in the social services field is preferred.
Familiarity with psychological diagnoses and medications is a plus.
Strong verbal and written communication skills.
Proficiency in Microsoft Office (Outlook, Word).
New York State Driver’s License and the ability to travel across Nassau/Suffolk Counties.

Responsibilities

Conduct volunteer and youth enrollments, including interviews, orientations, and home visits
Assess eligibility and readiness for participation in mentoring programs
Complete background checks, reference checks, and required documentation
Provide child safety education to families
Engage families and youth awaiting matches through regular check-ins
Collaborate with schools and community partners to generate referrals
Identify and resolve barriers to enrollment
Recommend strong, compatible matches based on assessments
Facilitate match meetings and support relationship development
Monitor matches focusing on child safety, youth development, and volunteer satisfaction
Provide coaching and intervene when challenges arise
Maintain accurate records and documentation
Conduct surveys and track program outcomes
Complete match support contacts and reports on time
Conduct exit interviews and assess re-match potential
Partner with internal teams for seamless service delivery
Represent BBBSLI in the community
Support events, trainings, and outreach efforts
Identify potential partnerships and community connections