Enrollment Specialist

Manulife

19d•Hybrid

About The Position

The Enrollment Specialist is a part of an inbound/outbound phone based team that educates and assists participants in deciding whether to join their employer’s John Hancock 401(k) plan. They are knowledgeable about John Hancock products, asset classes, and investment options. Using discretion and judgment, they assess participants’ retirement goals, explain plan details, and recommend solutions aligned with their best interests. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Requirements

Bachelor's Degree with a preference on Business and or Finance
A commitment to attain the Series 6 and 63 plus state insurance and variable licenses within 6 months of hire.
Passion for assisting participants on a one on one basis
Versatility to use multiple tools and systems to efficiently research and ensure it is in the participants best interest as well as within the plans specification
Excellent understanding of retirement plans, retirement plan marketplace, and retirement vehicles
Thorough understanding of John Hancock story, products, services and procedures
Strong understanding of investments and portfolio analysis
Comprehensive knowledge of the regulatory environment and its influence on business and the plan documents
Ability to exceed customer needs, wants and expectations
Quickly recover from adversity
Ability to effectively communicate, build rapport and relate well to all kinds of people
Ability to manage time and multiple task to achieve desired outcomes

Responsibilities

Establish and maintain relationships with participants throughout the enrollment process
Develop customized retirement savings plan for the participant based on an individual’s needs
Become proficient in JH’s product offerings as well as all retirement products (SIMPLEs, 401(k), Individual IRAs, Cash Balance plans, DB plans, non-qualified, etc.) and current laws.
Assist participants, advisors and relationship managers with all options available to enroll participants into their plan
Deliver outstanding service in a professional manner while always putting the participant first
Effectively explain investment strategies and discuss the plan investment line-up in order to help the participant accurately invest based on their individual preferences
Participate in training and mentoring development programs to improve your skills and provide opportunities for advancement within PFS and other firm wide sales, marketing, and management related functions
Meet monthly production and activity targets

Benefits

health
dental
mental health
vision
short- and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
financial education and counseling resources
paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time