Enrollment Specialist (Employee Benefits)

Leavitt Group•South Salt Lake, UT

2d•Onsite

About The Position

As a GBS Enrollment Specialist, you will play a crucial role in supporting our clients by managing and submitting enrollment updates directly to carriers. This position is integral to maintaining strong, positive relationships with carriers and ensuring both departmental and client needs are met efficiently.

Requirements

Strong data entry accuracy and attention to detail.
Ability to follow established procedures and workflows.
Effective time management and ability to prioritize a high volume of tasks.
Comfort navigating multiple web-based systems simultaneously.
Clear written communication skills for internal documentation and confirmation.
Ability to escalate issues appropriately when outside defined scope
Proficiency in Microsoft Office and general office technology.
Ability to handle confidential information, including PHI, in compliance with HIPAA guidelines.

Responsibilities

Process enrollment updates for clients through carrier portals- ensuring accuracy and timely updates.
Review submitted enrollment information for accuracy and completeness before submission.
Manage escalated issues, working directly with the insurance carriers on process challenges.
Navigate and manage tasks across multiple online portals with efficiency and accuracy.
Maintain working knowledge of carrier portal functionality and submission procedures.
Performs research and review of multiple resources as needed to respond to inquiries.
Exhibit effective follow-up skills and excellent attention to detail.
Provide timely and effective issue resolution for clients.
Follow established team workflows and service guidelines
Ability to consistently attend work, meetings and required training or staff events.
Must work with respect, must get along with diverse personalities.
Must meet or exceed team and overall company expectations.
Must work well independently as well as contribute to a team environment.