Employee Benefits Implementation Specialist

HUB International•Acworth, GA

22h

About The Position

HUB is seeking an experienced professional to join us as a Benefit Technology Implementation Specialist. The Implementation Specialist is called upon to assist HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solution. The Implementation Specialist is responsible for site configuration, testing, ongoing service, and annual renewal changes during the implementation lifecycle.

Requirements

A bachelor’s degree or equivalent combination of education and experience.
Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).
Must be able to sort through complex subject material quickly.
Strong analytical skill set and ability to effectively use data for strategy.
High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.

Nice To Haves

Experience with Employee Navigator or other benefit enrollment solution preferred.
Experience/knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and/or ACA reporting is a plus.

Responsibilities

Configuring system as needed based on client provided requirements
Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans
Develop expertise building the technology solutions
Maintain thorough understanding of all internal systems to respond to general and specialized client requests
Verify technical reference information, including user guides, training manuals, and system requirements.
Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.
Train clients on the use of system and provide demonstrations as needed.
Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text)
Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.
Stay up to date on industry trends and best practices and perform additional responsibilities as assigned.

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives