Enrollment Services Specialist

Penn State University • Ferguson Township, PA

8d • Hybrid

About The Position

The Enrollment Services Center is seeking an Enrollment Services Specialist to support and guide prospective and current students through all phases of the student lifecycle, from application through graduation, ensuring a seamless experience. These services may include but are not limited to, guiding prospective students and parents through the application and admissions process; assisting students and parents on matters pertaining to financial aid; guiding students through the academic policies and procedures relating to their academic record and enrollment; and assisting with processing academic record items such as transcript requests, enrollment verifications, student information changes, and registration. This position follows a hybrid schedule of 1-2 days in person each week, and 3-4 days remote, with occasional weeks where additional in person days may be required dependent upon coverage needs and is based at the University Park campus. Candidates should have experience using Microsoft applications. This position will be filled at the Advanced Professional or Intermediate Professional level.

Requirements

• Associate Degree
• Experience using Microsoft applications
• PA State Police Criminal Background Check
• PA Child Abuse History Clearance Form
• Federal (FBI) Fingerprint Criminal Background Check

Responsibilities

• Provide primary coverage of Enrollment Management contact channels, providing a high level of customer service in response to student and parent inquiries via phone, email, in person, and virtual
• Advise prospective and current students and parents on policies and procedures relating to areas such as Admissions, Registrar, and Financial Aid; ensure confidentiality of sensitive information and materials
• Refer to, and assist, other offices in the resolution of complex student inquiries that require escalation
• Provide general guidance and appropriate referrals to secondary areas such as specific academic programs or services
• Guide prospective students through admissions processes relating to application, evaluation, visit scheduling, and transfer credits
• Troubleshoot and assist with application and systems questions related to applying to the University; update applications at applicant's request pre-decision
• Assist with and troubleshoot matters pertaining to registering for courses, dropping courses, and other enrollment functions
• Receive, and in some cases process requests pertaining to transcripts, enrollment verifications, change of student information, and diplomas; coordinate with the Office of University Registrar as needed
• Develop and maintain strong working knowledge of federal, state, and university aid regulations, policies, and procedures; assist in resolving matters relating to financial aid holds and or other general financial aid issues
• Leverage technology to provide an efficient/seamless customer service experience, and document interactions
• Participate in outreach efforts and projects as needed; assist in continuous improvement efforts to enhance efficiencies and services
• May assist with the planning, logistics, and delivery of admissions events and programs

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees