Enrollment Services Coordinator I

University of Central Florida • Orlando, FL

1d • $18

About The Position

The Enrollment Services Coordinator provides holistic support to prospective and current students, specializing in undergraduate admissions, financial aid, and registrar services. This role leads the coordination of new student and family programming for the downtown campus while collaborating with partners to drive enrollment, retention, and student success. Classification Title: Student Programs Coordinator I

Requirements

• Bachelor's or Master's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Position requires a valid Class E driver’s license.
• Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Nice To Haves

• Proven experience in the full-cycle coordination and implementation of student-centered events, ranging from small-scale workshops to large-scale campus programming.
• Prior experience in a higher education enrollment management setting or a secondary education environment.
• Strong organizational and time management skills
• Excellent verbal and written communications and interpersonal skills including experience presenting
• Ability to problem solve and seek resolutions to a variety of student issues.

Responsibilities

• Enrollment Management & Student Navigation Guide prospective and current students through the full enrollment lifecycle, including admissions, residency, orientation, and financial aid/payment processes.
• Conduct multi-modal appointments (in-person, virtual, phone, and email) to provide comprehensive registrar and admissions support.
• Identify and resolve complex student concerns promptly to improve retention and meet institutional success benchmarks.
• Utilize university-wide platforms including Slate, PeopleSoft (myUCF), myKnightStar, and Workday to manage student data and workflows.
• Program Leadership & Event Coordination Lead the strategic coordination, implementation, and assessment of New Student and Family Programming at the downtown campus, tailoring orientation experiences for First-Time-In-College (FTIC) and transfer students.
• Develop and execute prospective student information sessions and tours; represent the Downtown Enrollment team at university-wide events, resource fairs, and open houses.
• Collaborate with the Director of Enrollment Services, academic colleges, and Valencia College partners to ensure a seamless, "one-stop" student experience.
• Operational Oversight & Staff Supervision Recruit, hire, train, and evaluate student personnel, specifically focusing on tour facilitation and front-desk excellence.
• Manage daily floor operations for Student Success and Well-Being (SSWB) Downtown, including the development of policies, procedures, and the management of hoteling services.
• Identify and execute strategic initiatives that align with SSWB goals to promote student enrollment, completion, and overall success.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level