Enrollment Operations Specialist

Concordia University Wisconsin • Mequon, WI

63d • Onsite

About The Position

This full-time, hourly non-exempt position is responsible for supporting the admission process and data entry for all levels of enrollment for CUW and CUAA. This position is located at the Mequon campus and reports to the Director of Enrollment Operations.

Requirements

• Outstanding attention to detail
• High level of responsibility and accountability
• Ability to work independently and operate effectively within a team environment
• Self-motivated and ability to meet deadlines and prioritize work to successfully complete projects
• Excellent interpersonal and customer service skills with a customer-centric mindset
• Ability to carry out assignments without detailed instructions and obtain facts on which recommendations may be made
• Knowledge of Excel and other Microsoft 365 applications
• A clear appreciation for Concordia's mission and the value of higher education from a Lutheran worldview
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)
• A Bachelor's degree is required.

Nice To Haves

• Experience working in Slate or other Customer Relationship Management (CRM) software is preferred
• One to three years of experience in data entry or in a related role is preferred.

Responsibilities

• Support the enrollment process through data entry and data validation
• Help to review application documents to ensure accuracy of information
• Maintain data integrity through careful attention to detail
• Provide CRM (Customer Relationship Management system) support to Admission users, including but not limited to queries, email blasts, and other general questions
• Work as a part of the Enrollment Operations team to continuously improve business processes
• Provide a five-star experience to internal and external customers of the university
• Perform other day to day operational tasks for the Admissions department
• Other duties as assigned

Benefits

• Health, Dental and Vision Insurance
• Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Basic Life and Supplemental Life Insurance
• Accidental Death and Dismemberment Coverage
• Critical Illness and Accident Insurance
• Tuition waiver benefits (available for employees and their qualified dependents)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 251-500 employees