Enrollment Manager (HEA)

City University of New York • Brooklyn, NY

36d

About The Position

New York City College of Technology of the City University of New York (CUNY), a comprehensive college in downtown Brooklyn offering associate and baccalaureate degrees, invites applications for an Enrollment Manager. Reporting to the Director of Student Academic Systems Integration (SASI), the Enrollment Manager provides critical support for the planning, coordination, and maintenance of student enrollment systems and academic scheduling processes. The Enrollment Manager assists the director in implementing and maintaining institutional tools such as the Master Course File (MCF), Coursedog, and SLATE, ensuring alignment with policies that promote student retention and timely graduation.

Requirements

• Bachelor's Degree and six years' related experience required.

Nice To Haves

• A functional knowledge of CUNYfirst, DegreeWorks, FACTS, and the flow of data from one system to another.
• Demonstrated proficiency in data management and reporting, with strong analytical and critical thinking skills.
• Ability to interpret and effectively communicate policies and procedures to students, faculty members, administration and other stakeholders.
• Excellent organizational, communication, and collaborative skills.
• Demonstrated ability to present to large and/or small groups.
• Strong interpersonal skills, with the ability to engage and collaborate with individuals at all organizational levels and across diverse populations.
• Ability to manage multiple priorities and projects simultaneously while meeting established deadlines.
• Skilled in handling sensitive matters with discretion, tact, and diplomacy, especially when working with diverse groups or navigating complex issues.

Responsibilities

• Manage the strategic oversight and operational leadership of the Master Course File (MCF) Team, ensuring timely and accurate updates to the Course Catalog and semester course schedules.
• Leverage technology to enhance the efficiency and accuracy of enrollment-related systems, including student information systems (SIS), Coursedog, and SLATE.
• Supervise course scheduling, registration trends, and room utilization to support data- informed decision-making within Enrollment Management.
• Collaborate with Academic Affairs to support curriculum maintenance, course planning, and scheduling processes that directly impact student success.
• Oversee the revision and publication of the course catalog, ensuring alignment with approved academic policies and programs as reflected in University Reports and degree program updates.
• In collaboration with the director, develop, implement, and refine best practices and process improvements for the MCF and Coursedog systems in support of institutional objectives.
• Facilitate training sessions for department schedulers, faculty advisors, and staff to ensure effective use of Coursedog and related tools.
• Serve as a liaison to CUNY Central and City Tech for all Coursedog-related matters, advocating for system enhancements and resolving issues as they arise.
• Provide local access to Coursedog and provide responsive support to end users across the campus community.
• Manage the development of best operational practices and process improvements related to enrollment related systems.
• Performs additional duties and special projects as assigned in support of the department and the Division of Enrollment Management.

Benefits

• CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees