Enrollment Manager

Options For Learning • Baldwin Park, CA

2d • $88,000 - $117,000 • Hybrid

About The Position

The enrollment manager plays a key leadership role in supporting families by overseeing the full delivery of enrollment services for our Voucher Program, ensuring families receive a smooth, welcoming, and positive experience from start to finish. This position is perfect for someone who enjoys making a meaningful impact, improving processes, and helping families access the resources they need to thrive.

Requirements

• Bachelor’s degree in social work, psychology, or a related field
• Three years of management experience in a child development or social service program setting, or in a related industry
• Strong leadership and interpersonal skills with an ability to collaborate and influence
• Strong attention to detail, effective time management, and organizational skills
• Ability to independently identify problems, needs, and opportunities for improvements and develop and implement action plans or solutions
• Ability to work well with people, with sensitivity to the needs of children and families
• Ability to correctly and effectively communicate in written and oral English
• Strong computer and data analytic skills, with proficiencies in Microsoft 365 (Outlook, Teams, Excel, etc.)
• Successful background screening
• Passion for the mission and goals of the organization, with a commitment to providing quality care and education to children and families in need

Nice To Haves

• Five years of experience in Options for Learning’s Voucher Program and subsidy contracts (preferred)
• Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred)
• A California driver’s license, daily use of an automobile, and automobile liability insurance (preferred)

Responsibilities

• Supervising and evaluating the enrollment supervisors and program supervisors
• Developing plans and strategies to maximize enrollment
• Providing guidance and leadership in the training and evaluation of department staff as it relates to enrollment, data quality, record keeping, and organization policies and procedures
• Communicating department needs and areas requiring improvement to the senior director of voucher programs
• Maintaining knowledge of and following Child Care and Development Division regulations and contract requirements, funding terms, and conditions, Title V regulations, Community Care Licensing regulations, and applicable California State law
• Representing the organization at meetings in the community
• Accurately complete all assigned enrollment services reports on a timely basis, according to organization policies and procedures
• Coordinating and managing all general office functions for the Voucher Program
• Participating in management meetings
• Maintaining rapport with parents, child care providers, and community partners, serving as the second level of administration regarding questions about enrollment
• Reading and implementing all organization and program policies and procedures
• Assisting the senior director of voucher programs as needed
• Attending training as required
• Performing other duties as assigned

Benefits

• Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employees’ premiums; prorated for part-time)
• Organization-paid and matching retirement plan
• Professional growth opportunities, including free child development courses and college reimbursement
• Generous and flexible PTO
• Dedicated, mission-driven colleagues, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager