Enrollment Manager - Career & Internship Programs

Cultural Experiences Abroad, Inc. • Phoenix, AZ

67d • $68,000

About The Position

As the Enrollment Manager, Career & Internship Programs, you'll be responsible for managing the Career & Internship Specialists who focus on career coaching and internship placement while creating a positive student career development experience. This team will execute exemplary career development programming and placement processes to support CEA CAPA students. In this role, you'll monitor the placement process, ensuring each location meets stated deadlines for securing well-fitting placements for students that align with the National Association of Colleges and Employers (NACE) career readiness competencies.

Requirements

• Bachelor's degree required
• 3+ years of professional experience, at least part of which is in international/higher education recruitment and advising and/or career services
• 2+ years' experience working within the context of international internship or career development programming including coaching or advising
• Experience living or working in diverse, multicultural or cross-cultural environments required
• Strong communication skills

Nice To Haves

• Master's or equivalent relevant experience preferred
• NACE-certified career coaching certified is preferred
• Supervisory experience preferred
• Adept in Salesforce and capacity to serve as a resource in designing new workflows to integrate Salesforce with other software and enrollment management platforms

Responsibilities

• Facilitate the day-to-day management of the active student pipeline, placement processes, and pre-departure delivery for each Career & Internship program
• Monitor the placement process, ensuring each location meets stated deadlines for securing well-fitting placements for students
• Supervise, hire, and train a team of Career Development and Internship Specialists ("CIP Specialists") to effectively apply their NACE-certified career coaching knowledge and skills to prepare students for their chosen program
• Determine and make necessary ongoing adjustments to specialist location assignments to maintain productive and efficient student-to-specialist ratios across the team
• Serve as a release valve during peak busy season (January-May) by fulfilling CIP Specialist responsibilities for select career programs and locations as needed (~25% of the role)
• Work closely with fellow Enrollment Managers to ensure CIP student outreach and contact strategies align with broader CEA CAPA Enrollment strategies and goals
• Oversee CEA's unique career coaching curriculum, enhancing it based on student feedback and emerging best practices in the field for existing career programs and embedding/integrating new content from the Program Development & Innovation team as new career options are added to the CEA CAPA portfolio
• Maintain close communication with colleagues in Global Operations and Program Development & Innovation to address and resolve escalations that arise during pre-departure
• Serve as an SME about the placement process and coaching curriculum and deliver training to internal and external stakeholders as needed
• Continuously refine and optimize placement process workflows and career coaching delivery in the pre-departure phase to manage higher student volumes, facilitate frictionless experiences, and optimize program quality

Benefits

• Health & Wellness Benefits - in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more!
• Up to 8 hours of paid volunteer time in addition to PTO
• Healthy snacks and a coffee bar provided in office
• 12 paid holidays
• Opportunities for employee growth
• Benefits coverage for domestic partners
• Pet insurance available
• Employee discounts at 35+ vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services