Mailroom Coordinator

Aston Carter•Naperville, IL

3d•$21 - $21•Onsite

About The Position

We are seeking a detail-oriented Enrollment Mailroom Specialist to efficiently manage and process enrollment mail for various programs and associated products. This role involves handling high-volume incoming mail, ensuring accurate tracking, and maintaining compliance with PCI standards while processing sensitive information.

Requirements

Experience in mailroom operations or handling high-volume incoming mail.
Proficiency in Microsoft Excel for tracking and reporting.
Strong organizational skills with attention to detail.
Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.
Familiarity with document scanning systems and workflow distribution processes.
Understanding of PCI compliance and secure handling of sensitive information.
Good problem-solving skills for researching incomplete or unclear customer information.
Effective communication skills for coordinating with internal teams.
High level of integrity and confidentiality when processing customer data.
Ability to work independently and meet deadlines with minimal supervision.

Nice To Haves

Proficiency in Microsoft O365, AWD, Oracle, ETS/Stripe, and Agent Desktop.

Responsibilities

Sort and organize enrollment mail for multiple programs and associated products.
Batch enrollment forms into groups, assign batch numbers, and maintain accurate tracking in Excel.
Scan enrollment documents into appropriate formats such as PDF or Images.
Distribute scanned batches to processing teams for data entry.
Handle enrollments containing credit card information in compliance with PCI standards.
Manage unacceptable payment methods by returning them to the sender.
Research and process checks with incomplete information, matching checks to customer accounts.
Log unassociated checks in a tracker and coordinate with Marketing for customer follow-up letters.
Track and process other customer correspondence by scanning and routing to appropriate vendors.
Maintain accurate documentation and reporting for all mail-handling activities.