Enrollment Learning and Development Partner

Western Governors University•Phoenix, AZ

18h•Hybrid

About The Position

The Enrollment Learning and Development Partner designs, develops, delivers, and evaluates training programs that enhance the effectiveness and competencies of enrollment staff. This role supports the full training lifecycle, including onboarding, technical skills development, sustainment training, and professional growth initiatives. It creates scalable eLearning and instructor-led experiences using best practices in instructional design using Agile project management principles. The Partner collaborates with subject matter experts to develop learning solutions such as classroom and virtual training, eLearning modules, job aids, and performance support tools. Additionally, this role supports high-profile training projects, partners with leadership on talent development, and provides data-driven insights to measure impact. By fostering collaboration and continuous improvement, the Enrollment Learning and Development Partner drives business results through innovative learning strategies.

Requirements

Strong instructional design and facilitation skills.
Ability to design training aligned with business outcomes and performance expectations.
Excellent communication skills with the ability to coach, influence, and promote learning.
Analytical thinker with experience evaluating learning effectiveness and business impact.
Creative problem‑solver who can innovate tools, resources, and engagement strategies.
Ability to manage multiple projects, navigate ambiguity, and partner cross‑functionally.
Ability to adapt quickly to changing technology, tools, and organizational needs.
Bachelor’s degree in education, Organizational Development, Instructional Design, Communication, or related field.
2 years of experience in training delivery, instructional design, learning development, or related professional development roles.
Experience with Articulate360 (Rise, Storyline)
Advanced proficiency with other educational technology platforms and authoring tools such as Canva, Adobe Creative Suite (illustrator preferred), and Lucidchart.
Advanced experience with Learning Management Systems (e.g. Canvas, Cornerstone, OwlEdge) and collaboration tools (e.g., MS Office, SharePoint, Teams).
Demonstrated knowledge and application of adult learning principles, distance-learning best practices, and instructional design models (e.g. ADDIE, Design Thinking, Agile for Learning projects).
Demonstrated experience with Agile, Design Thinking, or other iterative models for learning.
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Nice To Haves

Master’s degree in Education, Organizational Development, Instructional Design, Business, or related field.
Training, learning development, or talent development experience, preferably in higher education or enrollment services.
If available, please submit a portfolio or relevant work samples as part of your application.

Responsibilities

Develops, implements, and supports effective training plans, and programs, for large-scale, high-priority enrollment initiatives.
Designs and delivers blended learning experiences with a strong emphasis on asynchronous eLearning development and innovative instructional strategies.
Conducts training needs analysis to identify performance gaps and collaborates with stakeholders to develop targeted learning and development solutions for new hires and existing enrollment staff.
Facilitates engaging training sessions, webinars, and workshops; provides coaching and feedback to enhance knowledge application and skill development.
Creates, documents, maintains, and enforces high-quality training materials, process guides, and workflows, ensuring accuracy and alignment with enrollment goals.
Supports the rollout of new systems, processes, and tools across the enrollment department through strategic training campaigns.
Actively and creatively innovates improved learning tools, resources, and processes to enhance training effectiveness and learner engagement.
Collaborates cross-functionally with leadership, project managers, subject matter experts, quality assurance teams, and technology partners to ensure training content and delivery meet operational needs.
Develops assessments, evaluations, surveys, and other feedback tools to measure training effectiveness and recommend improvements.
Provides data-driven insights and reports on learning outcomes and business impact to stakeholders and leadership.
Integrates and teaches the effective use of learning technologies and adapts training solutions to align with emerging technology trends.
Serves as a development coach and learning consultant, empowering enrollment professionals and leaders to enhance their skills and drive individual and team performance.
Demonstrates self-management, initiative, and professionalism in handling project assignments and day-to-day responsibilities.
Promotes and advocates for the use of learning and development solutions to drive a culture of continuous improvement and excellence.
Performs other job-related duties as assigned.

Benefits

medical, dental, vision, telehealth and mental healthcare
health savings account and flexible spending account
basic and voluntary life insurance
disability coverage
accident, critical illness and hospital indemnity supplemental coverages
legal and identity theft coverage
retirement savings plan
wellbeing program
discounted WGU tuition
flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave