Enrollment Coordinator, Study Abroad

University of Iowa•Iowa City, IA

11h•Hybrid

About The Position

The University of Iowa International Programs is hiring a dedicated Enrollment Coordinator, Study Abroad (100% appointment). This role manages student enrollment and records for study abroad programs, working closely with the Registrar, campus student systems, and Study Abroad databases (Terra Dotta and MAUI). The Enrollment Coordinator ensures accurate data, solves complex administrative issues, and supports advisors and leadership with day-to-day operations. At the University of Iowa, International Programs functions as a catalyst for internationalization and a hub for international activities. In 1997, the Iowa Board of Regents brought international research, instruction, and services together under the leadership of an associate provost and dean, and assistant provost for International Programs. The International Programs department provides leadership and support for internationally oriented teaching, research, creative work, and community engagement.

Requirements

A bachelor’s degree or an equivalent combination of education and relevant experience
Some experience (typically 6 months to 1 year) in an office, administrative, or customer service–oriented role that includes managing multiple tasks or projects concurrently
Occasional evening and weekend work
Possibility for infrequent domestic travel
Demonstrates a Working proficiency level in common computer software applications, including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, and OneNote)
Demonstrates a Working proficiency level in office and administrative support functions, including organizing records, maintaining workflows, and efficiently supporting individuals, teams, and/or units
Demonstrates a Working proficiency level in managing time and resources to prioritize competing responsibilities and meet deadlines
Demonstrates a Working proficiency level in accuracy and attention to detail, including processing information with a high degree of precision and using tools or checks to minimize errors
Demonstrates a Working proficiency level in written, verbal, and interpersonal communication skills, with the ability to clearly and diplomatically exchange information with various audiences
Demonstrates a Working proficiency level in providing effective customer service and building constructive working relationships with students, faculty, staff, and campus partners
Demonstrates a Working proficiency level in working independently with minimal supervision to complete multiple ongoing tasks or projects on time and with accuracy
Demonstrates a Working proficiency level in organizational and prioritization skills in a busy, deadline‑driven environment
Experience working with spreadsheets and performing database data entry
Working knowledge of FERPA and the protection of student education records, or the ability to quickly acquire this knowledge upon hire
Demonstrated adaptability and willingness to assume new responsibilities and learn new systems, processes, and procedures

Nice To Haves

Experience working with student information systems or databases, particularly Terra Dotta and/or the University of Iowa student database (MAUI), or comparable systems
Experience working in a large public or private university setting, particularly in roles related to student administration, academic records, registration, or advising
Experience analyzing data and preparing summaries or reports, including basic visual presentation of data (e.g., tables or charts)
Familiarity with higher education policies, practices, and processes related to undergraduate students
Previous experience studying abroad, working abroad, or working in a study abroad or international education office

Responsibilities

Manage student enrollment and records for study abroad programs
Ensure accurate data, solve complex administrative issues, and support advisors and leadership with day-to-day operations
Manage Study Abroad course offerings, student records, and database functions across MAUI and Terra Dotta, including transcript processing, grade conversions, and coordination with academic departments and the Registrar's Office
Coordinate the first point of contact for students seeking information about studying abroad, including having full working knowledge of individual duties of study abroad staff members in order to triage requests
Responsible for training IP employees and staff on Study Abroad functions and procedures
Responsible for cash handling connected to IP and the UI passport office