Enrollment Coordinator (Intake Specialist)

DWP, IWP, and AWP Careers•Andover, MA

1d•$22 - $26

About The Position

Are you passionate about helping others and thrive in a fast-paced, patient-focused environment? IWP (Injured Workers Pharmacy) is seeking a dedicated and compassionate Enrollment Coordinator to join our team! As the first point of contact within IWP for injured Workers, you'll play a crucial role in educating new patients and guiding them through the enrollment process for our specialized Workers Compensation pharmacy services. What You’ll Do Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls Educate patients about the value and benefits of IWP’s services while completing the intake process using persuasive communication techniques to encourage enrollment Gathering information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP Coordinate and follow up with patients referred by physicians, and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency Uphold quality assurance standard by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts Use your problem solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion What You'll Need to Succeed Ability to work a full-time schedule: 11:30 - 8:00 PM ET Rotating Saturdays once fully trained 2+ years of customer service experience (inside sales, account management, call center, hospitality or other client facing roles) Healthcare industry experience is a plus Experience with CRM software like HubSpot or similar Bilingual in Spanish (required) Strong Problem-solving abilities and a proactive mindset Excellent organization and time management skills Exceptional attention to detail and commitment to accuracy Clear, professional verbal and written communication skills Ability to thrive in a fast moving, team-oriented call center environment Flexibility and adaptability in response to changing priorities or procedures Proficient documentation and follow up skills Bilingual in Spanish (required) Why Join IWP? At Injured Workers Pharmacy (IWP), we’re more than just a pharmacy — we’re the Patient Advocate Pharmacy. Every day, we make a real difference in the lives of injured workers around the country by ensuring fast, hassle-free access along with No upfront or out-of-pocket costs for the medications they need. As a specialized home delivery pharmacy focused on workers compensation, we partner with medical professionals, attorneys, and insurance carriers to help injured workers get back on their feet and live full, productive lives. But what truly sets us apart? Our people . At IWP, you’ll find a team that’s passionate, driven, and united by a shared mission of helping injured workers in a time of need. We foster a culture of collaboration, open thinking, and yes — we have fun doing it. If you’re looking for a career with purpose, a team that supports you, and a place where you can grow, IWP is the place to be. We offer competitive pay, outstanding benefits, and exciting opportunities for advancement. Check us out online at www.iwpharmacy.com . Make A Difference With IWP Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development. We are dedicated to attracting and retaining top talent with competitive and fair compensation. The salary range for this role is $22/hr - $26/hr.

Requirements

Ability to work a full-time schedule: 11:30 - 8:00 PM ET Rotating Saturdays once fully trained
2+ years of customer service experience (inside sales, account management, call center, hospitality or other client facing roles)
Bilingual in Spanish (required)
Strong Problem-solving abilities and a proactive mindset
Excellent organization and time management skills
Exceptional attention to detail and commitment to accuracy
Clear, professional verbal and written communication skills
Ability to thrive in a fast moving, team-oriented call center environment
Flexibility and adaptability in response to changing priorities or procedures
Proficient documentation and follow up skills
Bilingual in Spanish (required)

Nice To Haves

Healthcare industry experience is a plus
Experience with CRM software like HubSpot or similar

Responsibilities

Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls
Educate patients about the value and benefits of IWP’s services while completing the intake process using persuasive communication techniques to encourage enrollment
Gathering information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP
Coordinate and follow up with patients referred by physicians, and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions
Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency
Uphold quality assurance standard by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts
Use your problem solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments
Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion