Enrollment Contact Center Specialist

Endeavor Schools

27d•$21 - $25•Remote

About The Position

At Endeavor Schools, we believe choosing a school is one of the most meaningful decisions a family makes. Our network includes a wide range of exceptional early childhood and K-12 schools across the country, representing multiple brands and pedagogies, including Montessori, project-based, and play-based learning. What unites us is a shared commitment to children, families, and educators. We invest deeply in quality, care, and community, and we’re building systems that help families find the right school at the right time, with a thoughtful and supportive experience guiding every interaction. Do you enjoy helping families make important decisions and feel confident every step of the way? Us too! We’re looking for an Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you’ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey. You’ll handle both outbound and inbound calls with prospective families, guiding them from initial inquiry to scheduled tour, from tour to completed visit, and beyond. You’ll also support post-tour follow-up, registration conversations, and re-engagement campaigns for families who paused or didn’t move forward the first time. This role is performance-based and measured against clear monthly conversion goals, while also placing a strong emphasis on the family experience. Success comes from listening carefully, answering questions clearly, navigating concerns with empathy, and representing our schools with professionalism and care.

Requirements

Experience in a call center or inside sales environment, ideally in education, healthcare, or another service-oriented industry
Comfort being measured against conversion metrics and performance KPIs
Experience working with CCaaS platforms such as NICE, Talkdesk, Dialpad, or similar
Hands-on experience with CRM systems and the ability to move efficiently between tools while on live calls
Strong written and verbal communication skills across phone, text, and email
Ability to follow scripts and frameworks while still sounding human and natural
Confidence speaking with parents, answering nuanced questions, and representing multiple brands accurately
Organized, reliable, and comfortable working in a fast-paced, remote environment
A genuine interest in education and helping families make informed decisions
Associate’s degree or equivalent education required
1–2 years of experience in a call center, inside sales, admissions, or customer-facing role focused on phone-based communication.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post-tour follow-up
Receive inbound calls from families with questions about programs, availability, and next steps
Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement
Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice
Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family
Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special
Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation
Handle objections thoughtfully and guide families toward the right next step
Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM
Partner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communication