Enrollment Communications Specialist

Unum Group•Columbia, SC

About The Position

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments All the benefits listed above are subject to the terms of their individual Plans . And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary: The Enrollment Communications Specialist is accountable for managing the fulfillment of custom enrollment communications supporting the business. This position would champion Benefits Communication & Education at point of enrollment through a thorough understanding of case specifics, opportunity assessment, and account customer expectations. A unique blend of proven project management skills, strong interpersonal and communication skills are a key for success in this role. This position will work closely with the requesting party, which may be a broker, or home office employee, to devise and implement case specific benefit communications strategies. The Enrollment Communications Specialist is also expected to provide insights and advice based on experience and best practices leading to heightened employee engagement and optimal participation during the enrollment process.

Requirements

A four-year degree or equivalent experience in marketing, business or related field
Three years of voluntary benefits, enrollment, communications or marketing experience preferred
Must be a self-starter and be able to work successfully in a changing work environment, establishing and maintaining positive ongoing relationships with a wide variety of levels of management.
Track record of successfully managing multiple, concurrent projects with critical deadline demands and consistently delivering on time and within budget
Strong sense of urgency and outstanding time management skills
Extremely good follow through on details and action items
Highly proficient in Microsoft Word, Excel and PowerPoint
Excellent negotiation skills and ability to influence
Ability to comfortably and professionally interact with external customers and decision makers
Strong communicator who demonstrates professionalism under pressure.
Accuracy, excellent organization, interpersonal skills are a must.
Writing and proofing experience preferred

Responsibilities

Partner with clients, client managers, implementation managers, and field to assess and understand case specific dynamics, resulting in actionable recommendations for improved enrollment communications strategies.
Through the study and evaluation of market insights, and understanding the needs of brokers and clients, make recommendations and develop enhanced benefit communication and education strategies and techniques.
Project manages and execute fulfillment of the benefits communication strategies for custom communications supporting enrollments.
Interfaces and collaborates cross-functionally and globally with Unum US when there is a need to develop a communications plan outside of basic enrollment material.
Influence the transition from traditional communication solutions to digital alternatives by sharing the availability and benefits of the digital alternatives.
Drive the implementation of new programs and management of existing (enhancements & updates) programs that are designed to drive new sales growth.
Develop & maintain a library of enrollment communication material that is available for use by the business area as well as the field
Provide support and expertise to the recruiting and development team or the inforce growth & development area that are designed to lead to systematic adoption of activities that lead directly to sales new or inforce).
Directly position communication strategies in kickoff calls with agents/brokers/clients
Facilitate the editing and approval of communication materials by working directly with agents/brokers
Serve as point of contact for agents/brokers seeking communications-only support
Create communication markups based on agent/broker requests to initiate design process
May perform other duties as assigned

Benefits

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments