Enrollment Communications Representative

Tallahassee Community College•Tallahassee, FL

62d•$34,611 - $38,765

About The Position

Tallahassee State College (TSC), recently recognized as one of the Most Promising Places to Work in Community Colleges for 2025, is excited to announce a full-time opening for the position of Enrollment Communications Representative - P05155 in the Enrollment Communications Center. We're looking for someone who shares our commitment to fostering a vibrant campus community. This position is housed within the Enrollment Communications Center and will report directly to the coordinator. The Enrollment Communications Representative provides customer service support by phone, email, text messaging, live chat and ticketing system for the college's enrollment, advising and student financial services functions. Responsibilities include answering telephones, furnishing general information concerning Student Affairs, Admissions and Records, Advising and Student Financial Services, operating computer systems, data entry and completing some clerical tasks. This position will use a multi-line phone system, receive inbound phone calls, make outbound phone calls, send and respond to emails, online inquires and respond to inquiries and issues in written form, e-mail, text messaging, live chat or while over the phone, while providing outstanding customer service to students, staff and the general public. This role requires maintaining up-to-date knowledge of policies and processes across departments such as Admissions, Academic Advising, Records, Registration, Student Financial Services and Student Affairs in an environment with constant updates. Additionally, it involves observing and gathering information from relevant sources, assisting with outbound notifications and phone calls related to enrollment and student financial processes, and supporting students and parents throughout the onboarding process. As a frontline representative of the college, this position significantly impacts students' and parents' experiences and their decision to enroll. Lead responsibilities include diffusing irate individuals, problem-solving, and training coworkers on knowledge base and processes in partnership with the superior

Requirements

A high school diploma or its equivalent
One (1) year of related office work experience; or a combination of education and/or experience.

Nice To Haves

An Associate's Degree or higher degree may substitute for the required experience.
Preference will be given for higher-education experience, experience with multi-line telephone operation and procedures.
Fluency in Spanish is a plus.

Responsibilities

Using a multi-line phone system, receive inbound phone calls, make outbound phone calls, send and respond to emails, online inquires and quickly respond to inquiries and issues in written form, e-mail, text messaging, live chat or in person, while providing outstanding customer service to students, staff and the general public. Routes calls to the appropriate person if necessary. Provides accurate and timely information pertaining to admissions and records, advising, registration, student financial services and other activities/functions of Student Affairs and the college.
Observes, receives, and otherwise obtains information from all relevant sources Maintains up-to-date information concerning activities of the offices that make up Student Affairs/Student Financial Services.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or live chat.
Assist students with the application process, course registration, scheduling appointments with academic advisors, and troubleshooting technical issues related to online portals or systems.
Offer guidance and information on college policies, procedures, deadlines, and requirements while ensuring students are directed appropriately for academic advising.
Maintain accurate records of student interactions, inquiries, and outcomes in the college's Workday database.
Handle and process confidential information with discretion.
Resolve problems or issues independently without referral to superiors, when possible.
Counsel and assist callers who are upset or have urgent concerns, ensuring they receive necessary paperwork and instructions.
Solicit and document information necessary to respond appropriately to inquiries or route callers to the correct department.
Educate callers about available services, products, or benefits provided by the college.
Extract and review records from information systems or other files as needed to assist callers.
Oversee service schedules and ensure the accuracy of estimates or information provided to the public.
Collaborate flexibly and effectively with superiors, students, faculty, and staff to support the Enrollment Communications Center's mission.
Oversee junior staff in the absence of supervisors and assist with guidance and support, as necessary.
Performs other related duties as assigned.

Benefits

Comprehensive State of Florida benefits, including retirement through the Florida Retirement System.
Opportunities for professional development.
A generous leave policy, including paid holidays plus winter and spring breaks.
A collaborative and inspiring campus community.
Tuition waivers and tuition reimbursement programs for continuous learning.
Free access to TSC athletics, fine arts, and performing arts events.

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