Enrollment Coach

Louisiana Community and Technical College System•New Orleans, LA

64d

About The Position

40% - Enrollment Counseling: Assist prospective students and applicants in understanding academic programs (Career Exploration), admission requirements, and financial aid options. Provide one-on-one guidance to help students navigate the enrollment process and address any concerns or challenges. Host enrollment and recruitment-related workshops for prospects and applicants 40% -Enrollment Support: Collaborate with the admissions, financial aid, and student finance teams to streamline application processes and ensure the accuracy of submitted documents. The goal is to have the student complete all related enrollment processes (apply, register, and pay for classes). Track and follow up on application statuses, providing timely updates to students. 15% - Data Management: Maintain accurate records of student interactions, ensuring confidentiality and compliance with data protection regulations. Report and monitor student progress through the enrollment process Utilize data analytics to identify trends and areas for improvement in the enrollment process. Provide event support to any enrollment or recruitment-related events on and off campus. 5% Other Duties Perform any other duties the supervisor assigns to ensure the smooth operation of the team and organization. Participate in continuous professional development and job-related training. Some after-hour and weekend work is expected.

Requirements

Bachelor's degree in Higher Education Administration or 8-10 years of work related experience. Associate's Degree with 8 years of Higher Education Experience can be accepted in lieu of a Bachelor's degree.
Minimum 1-year experience in student services, enrollment management, or related roles.
Strong interpersonal and communication skills.
Knowledge of higher education policies, procedures, and admissions requirements.
Ability to work collaboratively in a diverse and fast-paced environment.
Demonstrated ability to work effectively in a service environment that is subject to frequent interruptions and skill in setting priorities that accurately reflect the relative importance of job responsibilities
Ability to effectively, professionally, and tactfully interact and communicate, both orally and in writing, with students, faculty, staff, and visitors.
Computer proficiency using Microsoft Office or equivalent software, the internet, email messaging, and web-based applications. Advanced computer knowledge with the ability to understand and learn new online programs. Comfortable using collaboration and communication tools.

Nice To Haves

Bilingual, Spanish preferred
3-5 years of Student Affairs experience
Possess Customer Service experience

Responsibilities

Assist prospective students and applicants in understanding academic programs (Career Exploration), admission requirements, and financial aid options.
Provide one-on-one guidance to help students navigate the enrollment process and address any concerns or challenges.
Host enrollment and recruitment-related workshops for prospects and applicants
Collaborate with the admissions, financial aid, and student finance teams to streamline application processes and ensure the accuracy of submitted documents.
Track and follow up on application statuses, providing timely updates to students.
Maintain accurate records of student interactions, ensuring confidentiality and compliance with data protection regulations.
Report and monitor student progress through the enrollment process
Utilize data analytics to identify trends and areas for improvement in the enrollment process.
Provide event support to any enrollment or recruitment-related events on and off campus.
Perform any other duties the supervisor assigns to ensure the smooth operation of the team and organization.
Participate in continuous professional development and job-related training.

Benefits

As a member of the Louisiana Community and Technical College System, DCC has an attractive benefits package with a wide variety of benefit options.
Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program.
Specific benefits depend on job category, percent effort and length of employment.
Passing pre-employment criminal background screen is required as a condition of employment.
DCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

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