Enrollment Case Manager (Remote Travel - Pennsylvania)

MAXIMUS, Inc.•Harrisburg, PA

41d•Hybrid

About The Position

Maximus is currently hiring for Enrollment Case Managers to support the Pennsylvania Independent Enrollment Broker (PA IEB) program. This role is a hybrid remote opportunity servicing homes across Indiana, Armstrong, Elk, McKean, Clearfield, Cameron, Mifflin, Juanita, Bucks, and Beaver counties and requires daily travel. The Enrollment Case Manager is responsible for being in the community supporting applicants as they complete documents as well as providing education & connecting applicants to resources related to the Pennsylvania Waiver program. In addition, they support in other capacities to meet the contractual obligations of the PA IEB program. We are seeking dedicated and detail-oriented individuals to join our team in supporting individuals applying for waiver programs. This role involves conducting in-home intake assessments, processing applications, and facilitating eligibility determinations to ensure timely enrollment and access to services.

Requirements

High School diploma or equivalent with 4+ years of experience, or Associate degree with 2+ years' experience.
May have additional training or education in area of specialization required by specific project.
Residency in one of the following Pennsylvania counties is required: Indiana, Armstrong, Elk, McKean, Clearfield, Cameron, Mifflin, Juanita, Bucks, Beaver.
Strong communication skills desired.
Government systems experience desired.
Ability to handle high level of client home visits.
Ability to work in various home environments and in a fast-paced setting.
Comfortable adapting to frequently changing processes due to contractual requirements.
Reliable, independent transportation required for daily home visits.
Strong problem-solving skills, with the ability to work independently while knowing when to escalate issues to a supervisor.
Ability to pivot between tasks and projects while maintaining focus and meeting deadlines.
Strong time management skills and flexibility to meet evolving program needs.
Availability required between 8:30 AM - 5:00 PM, Monday through Friday.
Proficiency in Microsoft Excel, Word, and Teams.
Strong organizational and documentation skills.
Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Nice To Haves

Bachelor's Degree in social services or related field highly preferred.
Experience in case management, social services, or a related field highly preferred.
Familiarity with COMPASS or similar eligibility systems preferred.

Responsibilities

Travels throughout assigned counties, working primarily in applicants' places of residence
Conducts intake visits for program applicants and acts as a facilitator for the eligibility determination process, providing assistance from the time individuals are identified as potential participants in specified program to the time they are enrolled as participants or are terminated from the intake process
Presents and discusses the concept of the programs, and advises applicants of their rights and responsibilities
Assists applicants with selecting options that best meet their needs, ensuring consumer control is maintained throughout the application process
Assists with developing relationships with community-based organizations, advocates and stakeholders to gather feedback on improving the application process and removing barriers to enrolling in waiver programs
Fosters and maintains relationships with parties serving our mutual consumers, including physicians, County Assistance Offices, providers, nursing homes and rehabilitation facilities
Attends regularly scheduled meetings 10. Reports on schedule availability at regular intervals
Assists with application submission, including data entry of the Compass Application
Facilitates the efficiency of the application process, ensuring any stalled cases receive extra attention and support
Attends regularly scheduled meetings Reports on schedule availability at regular intervals
Perform other duties as assigned.
Conduct 3-4 in-person intake visits daily in applicants' homes.
Process applications through COMPASS and coordinate with eligibility teams to ensure timely and accurate determinations.
Provide comprehensive case management support from initial referral through program enrollment or case closure.
Maintain accurate records and track applicant data using Microsoft Excel.
Utilize Microsoft Word for documentation and Microsoft Teams for internal communication and collaboration.

Benefits

Competitive Compensation - Quarterly bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities- Participate in training programs, workshops, and conferences.