Enrollment Advisor

Virta Health

3d•$24•Remote

About The Position

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people. The Enrollment Advisor (EA) at Virta provides proactive motivation and information for our applicants throughout the enrollment process, from the moment they apply to Virta until they are enrolled in the treatment. The EA will proactively call applicants to make a personal connection, answer questions, provide support and encouragement, and guide the applicant throughout. This is a key role in Virta’s growth team, as your work will determine just how many patients have the chance to reverse their diabetes. The Enrollment Advisor is an applicant’s primary contact at Virta throughout their enrollment process, and thus the defining aspect of their enrollment experience. We’re looking for a smart, kind, determined, outgoing, and detail-oriented person to join us. The Enrollment Advisor is an organized, empathetic, sales-oriented person with strong customer service skills who is willing to tackle any challenge and is driven to provide access to the Virta Treatment to the maximum number of people! Schedule: M-F - must work until 5:00 MST (10:00-7:00 EST)

Requirements

1-3 years of customer service and inside sales experience (preferably in healthcare)
Demonstrated ability to build relationships and trust with others quickly on the phone and via email.
Excellent time management skills
Has experience working independently and using best judgment in a fast pace environment
Excited to directly work with our applicants on the phone for >80% of their day
Excellent written and spoken communication
A fast and reliable internet connection

Responsibilities

Guiding applicants through the Virta enrollment process to answer questions and provide motivation, via workflows that may include portions or all of the following tasks:
Regularly calling applicants (80+% of time on phone; inbound and outbound calling)
Chat and email follow up to ensure the applicant has a smooth enrollment process
Individually responsible for enrolling applicants and achieving individual and team based quarterly quotas
Using in-app chat systems to motivate and guide applicants through the enrollment process
Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team
Answers applicant questions accurately, with compassion & patience
Uses independent judgment and approved cadence of communication with regards to each applicants
Will communicate the science behind nutritional ketosis and diabetes reversal
Accountable for conversion rate of the applicants
Attends enrollment and customer service trainings & receives regular coaching on improving applicant contact quality/efficacy
Work with confidential health information and/or issues using discretion and judgment
Become an expert on the Virta Treatment, including staying up to date with the details of and the science supporting Virta’s Treatment