Enrollment Advisor

Evidence in Motion

2d•$50,000 - $58,000•Hybrid

About The Position

The purpose of the Enrollment Advisor (Advisor) is to assume admissions responsibility for a University Partner (UP) graduate healthcare program. The Advisor will utilize strong customer service and communication skills to engage with future students and meet key recruitment benchmarks for maximum cohort enrollment. The Advisor will provide personal interaction and guide prospective students from application to matriculation, with emphasis on submissions conversion and matriculation rate. Under general supervision, the Advisor will evaluate transcripts, verify eligibility and advise prospective students on admissions requirements and related issues with the intent of empowering candidates to submit their strongest application for consideration. Additionally, the Enrollment Advisor will help create and update correspondence related to student inquiries and other organizational tasks related to our University Partners' demands. The Advisor will work in partnership with university faculty and staff to host monthly virtual events as well as other special events.

Requirements

Exceptional communication, interpersonal and influencing skills
Ability to multi-task with strong problem-solving and time management skills
Ability to work independently and be accountable for program success
Knowledge of customer service standards and procedures
Ability to establish and maintain effective relationships with University Partners and prospective students
Ability to work effectively with diverse populations
Strong problem-solving skills
Highly motivated and determined to meet and exceed target-driven goals
Strong computer skills with ability to quickly learn new systems
Commitment to personal development and growth
Willingness to adapt and be flexible
Ability to work evenings and weekends
College Degree or 2-4 years of relevant experience
Experience with full Microsoft Office Suite
3+ years of experience using Salesforce
Minimum 3-5 years of experience working in a service-oriented environment or university setting
3+ years working in inside or outside phone sales and/or experience in higher education or similar industry admissions/enrollment positions

Responsibilities

Serve as subject matter expert for a degree program with a strong understanding of curriculum, structure, notable faculty, program value and industry trends
Determine candidate eligibility, transferability of credit, and fulfillment of all admissions requirements
Engage with prospective students through various channels including, phone, email, text, chat and video chat
Own conversion of submitted applicants to matriculation, including post-acceptance engagement
Track and reconcile accounts for provisionally accepted students
Maintain accurate records and report data on specified cadence
Present information during webinars, one-on-one appointments and other special events
Provide feedback to management and university partner regarding enrollment (identified opportunities, challenges, etc.)
Maintain accurate records and organize/analyze data to prepare reports
Own close of cycle audit process
Perform miscellaneous job-related duties as assigned