Enrollment Advisor- Part Time

State of Georgia•Lawrenceville, GA

46d•$21

About The Position

Under the leadership of an Enrollment Manager and the Director of Enrollment Support, an Enrollment Advisor provides enrollment support services for a diverse student population. Enrollment Advisors function as part of a team consisting of faculty, Admissions, Records, Financial Aid, and Academic Advisement. The advisement process includes orienting students to GTC's academic structure and policies; assisting students with admissions processes, registration related issues and processes, comprehensive academic planning, financial aid; scheduling of courses; coordinating efforts between faculty, staff, and student to facilitate student success; and referring students to professional support services offered through GTC and Atlanta metro counties. Other duties may be assigned by the Enrollment Advising Manager or the Executive Director for Enrollment Support. Display a high level of effort and commitment to performing work; operate effectively within the organizational structure; demonstrate trustworthiness and responsible behavior. Demonstrate eagerness to learn and assume responsibility; seek out and accept increased responsibility; display a "can do" approach to work. Show persistence and seek alternatives when obstacles arise; seek alternative solutions; do things before being asked or forced to by events. Work within the system in a resourceful manner to accomplish reasonable work goals; show flexibility in response to process change and adapt to and accommodate new methods and procedures. Accept direction and feedback from supervisors and follows through appropriately. Work when scheduled; begin and end work as expected; call in according to policy when arriving late for work or when absent; observe provisions of Fair Labor Standards Act; observe policies on break and lunch periods; use work time appropriately.

Requirements

Associate's Degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of Educationand Three (3) years of related experience.
Note: Experience may substitute for a degree on a year-for-year basis
Knowledge of Student Services functions, policies and procedures
Quality customer service principles and practices
Knowledge of administrative procedures
Display professional demeanor and appearance
Sustain a positive attitude
Assert good interpersonal skills
Demonstrate critical thinking and problem-solving abilities
Preserve attention to detail and accuracy
Research and collect data
Express initiative and adaptability
Maintain high stress tolerance
Uphold commitment to the Gwinnett Tech community.

Nice To Haves

Demonstrated knowledge of Financial Aid, Records, Admissions and/or Academic Advisement, with experience in interpreting academic policy and procedures; compiling and analyzing student academic information and records.
Work experience using Banner student information system.
Strong computer skills to manage student record system (Banner), Crystal Reports, Degree Works, and Microsoft Office.
Ability to interact effectively as a member of a team and work collaboratively with other departments.
Ability to listen to customers (e.g., students, staff, etc.) and to understand and respond positively to their requests.
Ability to adapt to changing assignments and multiple priorities.
Ability to manage multiple tasks and successfully meet deadlines.

Responsibilities

Provide outstanding customer service and advisement to customers through face-to-face, telephone, and electronic media.
Advise and orient students to GTC's academic structure and policies.
Apply analytical, critical thinking, analysis, or research techniques to isolate or clarify questions and issues.
Provide students with guidance and information regarding career options, goal setting, and career research.
Assist students with the development of individual education plans.
Help students identify available support services for academic success.
Advise students throughout the educational process.
Provide accurate guidance to customers.
Respond to customer inquiries in a timely manner and keep customer updated on resolution progress.
Utilize database software and statistical programs for tracking purposes and assessment of services provided.
Advise on financial assistance programs available to college applicants and enrolled students, including scholarships, grants and student loans.
Assist students in a professional manner concerning the financial aid application process.
Accurately determine and thoroughly monitor eligibility and the award to be given.
Ensure forms are fully completed before being submitted.
Counsel students using all available financial aid resources to project yearly plan for financial support.
Advise students on financial aid special consideration appeals and Standards of Academic Progress Appeals. Ability to deal calmly with student applicants and their financial aid issues.
Assist students with understanding the registration process in BANNER.
Accept Records forms and documents for processing, following established protocol.
Share information with other departments regarding registration and graduation activities in a timely manner.
Verify student record information to requesting personnel.
Conduct graduation audits, advisement on graduation requirements, and other graduation related activities
Readily assist with special events, projects and activities.
Share information with other departments regarding activities in a timely manner.
Provide periodic workshops and training sessions to promote student success.
Perform other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College