Enroll Compliance Auditor II
About The Position
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Requirements
- Advanced knowledge of business unit process, procedures, and policies
- Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Skill in giving full attention to what other people are saying, taking time to understand the points being made; asking questions as appropriate
- Skill in understanding the implications of new information for both current and future problem solving and decision-making
- Skill in managing one’s own time and the time of others and actively looking for ways to help people
- Proficiency in MS Excel, Word, and PowerPoint
- High School Diploma or Equivalent
- 4 years of job-related experience
- Experience and proficiency using Microsoft Office Suite software
- Or an equivalent combination of education and experience
Nice To Haves
- Yellow belt certification
- 1 year of experience in Enrollment Compliance
- Experience using Business Objects and MS Access
- Experience with process modeling and documentation
Responsibilities
- Under close supervision, conducts a variety of audits ranging from proactive/routine to more critical audits requested by the Department of Insurance (DOI); conducts quality assessments of New Business processes, controls, and policies to identify regulatory issues, nonconformance, or deviations from existing DOI standards and state regulations; partners with more experienced auditors to make recommendations for corrections to policies/processes based on findings
- Addresses various inquiries from the business unit pertaining to New Business processes or potential compliance issues, and collaborates with leadership, Compliance, and other internal contacts to gather information and resolve problems identified
- Documents audit results to ensure that root cause analysis, trends, quality issues, and performance measures are communicated to leadership; updates documents (e.g., procedures, work instructions and SOPs) as instructed to reflect updated processes or regulatory changes; communicates and monitors changes to avoid reoccurrence
- Performs other related duties as required
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- an opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
