Enhancement Manager

BrightView Landscapes, LLC•Houston, TX

62d

About The Position

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Enhancement Manager. Can you picture yourself here? Here's what you'd do: The Enhancement Manager (EM) schedules and directs personnel and resources towards providing quality, cost-effective enhancement services to clients. EMs also support the Account Manager(s) in estimating, design and client meetings as needed as well as sell enhancement services to clients, with or without base maintenance contracts, on their own. The EM will oversee a commercial landscape portfolio and multiple service teams. The EM will be responsible for training and developing these individuals by providing day-to-day operational scheduling and guidance.

Requirements

A minimum of a 2 year degree in a business related field or equivalent experience required
Minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace, including at least 1 year supervisory experience
Obtain and maintain a PLANET Certification (Installation of Hard and Softscapes)

Responsibilities

Understanding client needs via regular communication with the Account Manager(s)
Managing all landscape enhancement services, including the coordination of all materials, people, equipment and subcontractors required to produce quality work
Inspecting properties prior to scheduled service in order to properly prepare a specific action plan for service
Understanding irrigation systems, identify necessary repairs or adjustments, and communicate recommendations to the appropriate party
After services, monitoring all aspects of the landscape and identify insect or disease problems
As necessary, performing hands-on work with crews to meet work and scheduling demands
Implementing and enforcing BrightView policies and procedures related to proper upkeep and maintenance, storage, use, and training required for branch equipment
Working with the Branch Manager to identify staffing needs, hire new crew, and prepare daily crew schedules
Ensuring proper paperwork is completed for all employee changes and hires
Communicating with, counsel, train, discipline, review, and develop growth plan for employees
Hands-on training and supporting of crew members, including proper operation of equipment, pruning techniques, safety, and quality standards
Focusing on safety and monitor safety records
Maintaining and managing all required administrative systems, including but not limited to time sheets, job databases, and service schedules
Ordering materials as needed and monitor costs and deliveries
Requesting purchase orders and use in accordance with company guidelines
Assisting the Branch Manager in the performance of enhancement sales tasks as required