ENGINEERING SUPPORT

SMALLEY STEEL RING COMPANY•Lake Zurich, IL

24d•$20 - $22•Onsite

About The Position

Smalley Steel Ring Company stands at the forefront of the industrial retaining ring and wave/compression spring manufacturing industry. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing expertise in aerospace, automotive, and many other industries. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers around the world. Why Smalley? At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration, and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere at our facility demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities such as basketball and ping pong tournaments! We Offer Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life Insurance, Tuition Reimbursement, PTO, and more! Opportunities for career advancement and professional growth Ongoing learning and training and development opportunities Company and department led team-building activities and events

Requirements

Associate’s degree in engineering
High technical aptitude and problem-solving skills
Exceptional verbal and written communication
Team-oriented and collaborative
Must be authorized to work in the US on a permanent basis

Nice To Haves

CRM platform experience preferred
CAD software experience preferred
Engineering or Customer support experience preferred

Responsibilities

Manages incoming phone and electronic inquiries and requests.
Assigns workflow to Engineering, Estimating and Sales teams.
Supports manufacturing by scanning completed job travelers and vendor certifications.
Coordinates the handling of incoming customer inquiries with various departments such as Engineering, Estimating, Sales, Customer Service, and Quality.
Works together with Engineering management to meet daily email processing goals and problem-solve difficult requests.
Works together with Distribution and Quality to ensure paperwork is scanned in a timely manner.
Monitors the Sales RFQ email inbox.
Reviews and processes incoming electronic inquiries from internal and external customers.
Evaluates incoming requests and determines which department the request needs to be actioned by.
Distributes the requests by logging them in to the appropriate program (CRM or SyteLine) for processing.
May contact the customer in response to general processing questions or to provide available pricing for standard parts.
Provides information to management regarding incoming opportunities, goals and performance metrics
Utilizes scanning equipment and software to upload job travelers and vendor certifications to Document Management program.
Provides support for Sales, Engineering, Estimating, Customer Service and Quality teams