Engineering Services Manager - Enterprise

HEARTLAND BUSINESS SYSTEMS LLC•West Des Moines, IA

About The Position

The Engineering Services Manager - Enterprise will be responsible for running the services team for their respective geographical region/practice area. This role will have 3 main areas of focus; implementation, presales, and managing the team. This role is instrumental in helping to drive sales and charge hours and promote growth in engineering in their geographical region/practice area.

Requirements

5+ years in a technical related field.
Experience designing and architecting network or systems-based solutions.
Accountability - Ability to accept responsibility and account for his\her actions
Adaptability - Ability to fit into a changing environment
Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition
Coaching and Development- Coaching and development looks at the ability of an individual to provide guidance and feedback to heap others strengthen specific knowledge/skills areas needed to accomplish a task or solve a problem
Decision Making - Selecting an effective course of action while controlling resources and expenditures
Delegating Responsibility- Delegating responsibility looks at the ability of an individual to allocate authority and/or task responsibility to appropriate people to maximize the organization’s and individuals’ effectiveness
Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant
Ethical - Ability to be guided by the company’s accepted principles of moral conduct
Leadership- Leadership skills looks at how well the individual motivates and guides others to ensure performance in accordance with clear expectations and goals. It involves attracting, supporting, developing, and retaining a talented and diverse workforce
Motivation- Motivational skills looks at the ability of the individual to inspire and encourage others to reach a goal
Organized - Ability of an individual to be structured and methodical in working skills
Persistence - Ability to continue in a course of action in the face of adversity
Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge
Bachelor’s Degree or equivalent experience
One or more of the following certifications: CCNP, CCDP, CCIE, ACMP, ACCP, ACCX, ACEAP, VCP, MCA or equivalent level certifications related to either Systems or Network
Any combination of the following skills: Designing, Installing, and supporting Cisco, HPE, Dell servers, Lenovo, Pure storage, hyperconverged infrastructure, Microsoft enterprise and/or cloud products.

Nice To Haves

4+ years’ experience working as a consultant
3+ years working in a leadership role
Data Center / Core design, configuration, and implementation utilizing Cisco Nexus Architecture (9K, 7K, 6K, 5K, 3K, 2K, 1000V).
Software Defined Networking (SDA, SD-WAN)
Familiarity or experience with Dell Poweredge, Microsoft Exchange, Microsoft Azure, Microsoft Active Directory
Installing and supporting Cisco or HP/Aruba network switching and routing products
IOS, IOS-XR, NX-OS Experience/Best Practices
Cisco Nexus technologies such as VDC, vPC, VXLAN, etc.
Cisco based ISR-based VPN solutions such as FLEX-VPN, GET-VPN, or DMVPN.
Cisco/Meraki/Aruba Wireless
Controller or autonomous based
Design using Ekahau or similar product
High Density/Manufacturing/Office/Education
Familiarity or experience with Meraki (Wireless, Security Products, Switches, SDWAN), Citrix NetScaler ADC/SDWAN deployment, Network security appliances Including Cisco ASA/FTD, Palo Alto firewalls and related technology, or additional core technologies such as: Riverbed, OpenDNS, Infoblox, Cisco Optical, NetBrain, FireEye, SolarWinds, SPLUNK?

Responsibilities

Respond to service escalations the same day and be the final decision in Engineer deployment to ensure customer demands are met by working with Service and Engineering Leadership and to find necessary resources as needed.
Drive customer pipeline and be the liaison between the Sales and Service teams.
Create an environment that allows individual Team Member to have the support and resources necessary to succeed in the role. This will be measured through items such as team engagement scores and team attrition.
Review Engineering write offs and maintain less than 2% of hours are written off annually (equivalent to one week).
Work with the other Engineering Service Managers and the Directors of Engineering to establish and maintain procedures and documentation. Develop standard operating procedures for the Engineering teams’ interaction with other departments (sales, project management, service, etc.).
Approve and manage the distribution and maintenance of required certifications for vendor partnership level and the continuing education of assigned team.
Align training and professional development for Team Members to balance skills and overall workload, as well as work with the service department to minimize travel.
Participate in the interview process and provide insight on hiring decisions.
Create and manage development career plans and education goals for Engineers, including mentoring college Interns or recent college graduates.
Be a key leader in the bi-weekly Leadership conference call by utilizing insight from respective teams and using this insight to forecast skill set and recruiting needs.
Participate in regional sales calls (if held) with local offices to understand what is coming down the sales pipeline. Ensure that pre-sales are on track and/or that everything is up to date on any Engineering changes that are occurring within these projects.
Communicate and ensure proper standardized use of company systems and procedures.
Identify position moves/adds/changes and facilitate communications between Human Resources/Recruiting and Engineering Supervisors/Managers. Evaluate Team Member performance and address any issues, in conjunction with Human Resources.
Compile and deliver annual and quarterly reviews of Engineering Team to ensure continued growth of educational goals.
Maintain technical certifications in areas of technical expertise.