Engineering/Quality Intern

Dover Corporation • Conyers, GA

30d

About The Position

We are looking for an Engineering Intern to join our Customer Quality and Warranty Management team. This role will assist Customer Quality in the collection, investigation, root cause and solutions of customer/field issues. The role will partner with Warranty team on analysis and investigation of warranty claims to drive improvements in product design and manufacturing process. You will be working with teams to understand customer feedback and using engineering principles, problem solving techniques, and teaming/communication skills to develop and implement timely solutions.

Requirements

• Enrollment in 4-year Engineering degree program
• Minimum 3.0 GPA on a 4.0 scale

Nice To Haves

• Rising Junior to rising Senior Level progressing towards a bachelor's degree in Engineering: Mechanical, Electrical, or Industrial
• Analytical and conceptual thinking, using logic and reason, creative and strategic thinking
• Effective statistical analysis skills
• Effective research and communication skills
• Effective with written and oral communications
• Problem solving - being able to solve complex problems effectively and efficiently
• Strong Business Acumen and Sound Judgement
• Builds and Manages Collaborative Relationships
• Results Driven

Responsibilities

• In collaboration with Service teams, collect and analyze data for customer complaints/issues and warranty
• Understand customer symptoms and develop problem statements using structured problem-solving techniques.
• Obtain failed units and conduct failure analysis to understand Root Cause of Symptom
• Collaborate with Engineering, Manufacturing, Product Mgt, Quality, Supplier Quality to understand customer and product requirements, design intent and manufacturing processes to develop root cause of failure.
• Partner with responsible party to drive timely resolution of solutions
• In collaboration with Service teams, create service bulletins to rapidly share knowledge.
• Partner with Quality Analytics team to create data models which provide early detection to potential product quality concerns

What This Job Offers

• Career Level: Intern
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Number of Employees: 5,001-10,000 employees