Engineering Project Team Leader – BCP Attachments

Caterpillar Inc.•Clayton, NC

2d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Building Construction Product (BCP) Division is hiring an Engineering Project Team Leader on the Attachments Product Support Team. Where you will support all attachments including but not limited to: Buckets, Forks, Cold Planers, Couplers, Augers, Trenchers, Wheel Saws, Mulchers, Grapples, Thumbs, Hammers, Rakes, Snow Pushes, Plows, Snow Blowers, and Brushcutters. This position will cover structural, hydraulic, electric, and software, as well as understanding the application of the WT in a variety of industries. Provide technical leadership on BCP highly complex attachments and systems, identifying and resolving functional deficiencies through structured analysis, corrective action, and cross functional collaboration. Additionally, this position will lead product improvement efforts across design, manufacturing, service, and field environments to ensure product quality and performance throughout the product lifecycle. Role Summary: This is an individual contributor role within the Product Support and Quality job family; the incumbent is expected to provide technical direction, coaching, and influence entry level service and engineering roles as needed.

Requirements

Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Influencing Through Expertise: Knowledge of effective influencing tactics and strategies; ability to use these to deepen own expertise and impact or challenge decisions within and outside own organization.
Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Team Management: Knowledge of effective team building techniques; ability to form and manage effective teams.
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing or product management environment.

Nice To Haves

Strong mechanical, hydraulic, electrical aptitude with deep product and systems knowledge.
Understanding of software product support process.
Solid engineering background with demonstrated ability to resolve complex technical and field issues.
Understanding of Cat quality systems CPI/BIQ/PPRD/NPI issue management
Proven experience supporting NPI programs and current production products.
Strong communication, organization, and influence skills with the ability to lead without direct authority.

Responsibilities

New Product Introduction (NPI). This position will own and execute all NPI service engineering elements, including:
Service audits
Publication development (OMM, Parts Books, Service Manuals, etc.
Follow the NPI Excellence Process
Field follow execution
Product Performance & Problem Resolution, Current Production Support
Establish priorities for resolution based on customer impact, warranty exposure, and business risk.
Support Dealer Technical queries
Develop and execute field validation and test plans to confirm effectiveness of corrective actions.
Support CPI service publication requirements
Support TCI process