Engineering Project Manager, Customer Systems

Apple • Sunnyvale, CA

7d

About The Position

We at Apple build stuff to amaze our users with ultra-fast, thoughtfully
designed, and carefully crafted solutions. We are not just any team, but a
highly motivated fast-paced and ever evolving closely knit team of individuals
looking to get more to scale to new heights. We have a thing for individuals
like yourself who don’t stop at mediocrity or don’t settle for anything less
than perfect. Apple's Customer Systems Platform Services team is looking for an
extraordinary Engineering Project Manager with deep understanding and genuine
passion for running programs, building complex cross-functional products and
components in Apple’s fast paced environment using top of the line cutting edge
technologies. You will manage technology initiatives across applications and
products to support worldwide AppleCare sales and service businesses. If you
have high motivation and a genuine passion for solving complex problems through
innovation and building critical cross functional products in an extremely
fast-paced and collaborative environment - this role is for you.

DESCRIPTION

Employ innovative techniques, working collaboratively with other team members
and business stakeholders during the full lifecycle development process –
including requirements analysis, design, development, deployment, testing and
maintenance. Become the Product Champion and manage product evolution and define
and own multi-year product roadmap. Develop and execute project plans by leading
scope, schedule, deliverables, and resource allocation. Proactively identify,
communicate project issues and risks, and recommend solutions and mitigations.
Actively and expertly collaborate with business and engineering teams on
requirements, innovative solutions, scope, and project deliverables. Prioritize
issues while negotiating and setting appropriate expectations with team members,
stakeholders and senior management. Prioritize team activities and drive
resolution of issues across all areas of the projects. Gain insight into
business direction and think through its impact on product and drive changes.

Requirements

• 10+ years combined experience in engineering project and product management.
• Solid understanding of software development methodologies (including Agile and traditional waterfall).
• Proficient at managing multiple global efforts simultaneously.
• Background in software/product development, either as a software engineer or having been exposed to the software development life cycle.

Nice To Haves

• Bachelor’s degree or equivalent experience in Engineering, Computer Science, Business Administration, Management, or a related field.
• Demonstrated success in leading complex, cross-functional projects in a fast paced environment.
• Experience working in a cross-functional time-zone distributed team environment.
• Proficient in conveying complex information clearly and effectively to various collaborators.
• Strong written and verbal communication skills as well as strong organizational skills.
• Self-motivated and pro-active, with demonstrated creative and critical thinking capabilities.
• Engineering/Technical background preferred.

Responsibilities

• Employ innovative techniques, working collaboratively with other team members and business stakeholders during the full lifecycle development process – including requirements analysis, design, development, deployment, testing and maintenance.
• Become the Product Champion and manage product evolution and define and own multi-year product roadmap.
• Develop and execute project plans by leading scope, schedule, deliverables, and resource allocation.
• Proactively identify, communicate project issues and risks, and recommend solutions and mitigations.
• Actively and expertly collaborate with business and engineering teams on requirements, innovative solutions, scope, and project deliverables.
• Prioritize issues while negotiating and setting appropriate expectations with team members, stakeholders and senior management.
• Prioritize team activities and drive resolution of issues across all areas of the projects.
• Gain insight into business direction and think through its impact on product and drive changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level