Engineering Program Manager - Customer Systems

Apple • Sunnyvale, CA

6h

About The Position

At Apple, we don’t just work, we innovate, create, and redefine what’s possible.
We know that the magic happens at the intersection of hard work, creativity, and
a vibrant work environment, and every customer interaction is a chance to amaze,
inspire, and connect. By obsessing over the tiniest details, we create
experiences that leave a lasting impact. Now, the Customer Systems team is
looking for an extraordinary Engineering Program Manager, someone with a sharp
technological mind, a passion for solving complex challenges, and the drive to
deliver ambitious, cross-functional projects in a fast-paced environment.
Imagine influencing the experiences of over a billion customers worldwide,
that’s the scale and impact of this role. If you thrive on challenge, love
collaborating with brilliant teams, and get excited about shaping the future of
cutting-edge technology, this is your moment. Are you ready to make a difference
that only Apple can offer?

DESCRIPTION

We are looking for an organized, curious, and proactive program manager who
understands the mechanics of software delivery. This role is for someone who
excels at taking ownership of specific feature sets and driving them through the
finish line. If you are passionate about high-quality execution, managing
technical dependencies, and shaping projects that touch millions of customers,
this is your opportunity to shine.

Requirements

• 4+ years of relevant experience in software and program management.
• Software project management skills with a focus on tracking deliverables and managing timelines across engineering teams.
• Track record of taking features from design to launch, ensuring technical requirements are met.
• Proficiency in leveraging Generative AI tools and LLMs to streamline program management workflows, including technical documentation, automated status reporting, and data synthesis.

Nice To Haves

• Experience managing and delivering specific project features, collaborating effectively with cross-functional engineering and QA teams.
• Ability to use data and project metrics to provide insights into project health and team velocity.
• Excellent verbal and written communication skills, with the ability to clearly articulate project status to stakeholders.
• Strong organizational skills with the ability to maintain focus and momentum in a fast-paced environment.
• Technical curiosity and a desire to participate in discussions regarding system architecture, including cloud services or on-device software.
• Experience contributing to the launch of consumer software or digital tools at scale.
• Familiarity with Apple operating systems (iOS, macOS, etc.) and a commitment to delivering a high-quality user experience.
• Experience working with UI/UX designers to translate design mocks into technical requirements.
• MBA or similar product or program management certifications.
• Bachelor’s degree in Computer Science or a related field

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level