Engineering Operations Associate - AI First
About The Position
Eulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises. Our industry-recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channels including Google Search, Social Media (Facebook / Instagram), Display, & Video. We are looking for a highly organized, detail-oriented, and technically proficient Engineering Operations Associate to be the cornerstone of our software platform's health and stability. This role sits at the intersection of engineering and operations, serving as the critical link between reported issues and their resolution. You will be responsible for streamlining our internal bug lifecycle, owning quality assurance, and ensuring the reliability of our complex, configurable platform.
Requirements
- At least 2-3 years of experience in QA, testing, bug tracking/triage, or technical project coordination
- Foundational understanding or prior experience in software development, engineering, or a highly technical role. You should be comfortable discussing technical issues and working with engineers.
- Experience or familiarity with QA automation frameworks, including (but not limited to) Selenium, Appium, Katalon Studio, Cypress, and Playwright.
- Proven ability to effectively coordinate with cross-functional technical teams and communicate complex technical issues clearly and concisely.
- Exceptional organizational skills and a meticulous attention to detail. Given the complexity and configurable nature of our platform, a thorough and systematic approach is essential.
- This position is remote, but applicants must reside within the United States.
- Team members are expected to commute to our New York City office at least once per month for on-site meetings and team activities.
Nice To Haves
- Familiarity with bug tracking software (e.g., Jira), test management tools, and version control systems is a plus.
Responsibilities
- Own and manage the end-to-end lifecycle of the internal bugs/issues board (e.g., Jira, Asana, etc.).
- Triage, prioritize, and accurately assign technical issues to the correct development teams, leveraging your foundational understanding of software development and team ownership.
- Coordinate directly with multiple development and product teams to track issue resolution, provide necessary context, and drive technical issues to closure.
- Perform QA testing on newly released features across the mobile and web applications before they reach customers, ensuring they meet functional and quality standards across various platform configurations.
- Develop and execute comprehensive test plans for feature releases and platform maintenance efforts.
- Lead and manage various testing efforts (e.g., regression, configuration-specific testing) to proactively identify and mitigate potential platform defects.
- Become a deep functional expert in our software platform, particularly understanding its many different customer configurations and application methods.
- Document testing procedures, bugs, and resolution steps clearly for both technical and non-technical audiences.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
