Engineering Manager

Hagerty

1d•Remote

About The Position

As an Engineering Manager on the Hagerty Marketplace team, you will lead a team of engineers responsible for the customer facing systems that power our classifieds experience for buying and selling classic and collector vehicles. You will be accountable for both the delivery and reliability of these systems, operating across the frontend, backend, and cloud infrastructure using modern technologies such as Next.js, TypeScript, Node.js, and AWS. In this role, you will partner closely with product management and product design to shape and deliver solutions with an emphasis on usability, performance, accessibility, and operational excellence. Through hands-on leadership and coaching you will guide architectural decisions, establish engineering standards that promote code quality, ensure strong automated testing and drive production readiness. Ready to get in the driver’s seat? Join us! What you'll do Guide your team in understanding and delivering on the company’s long-term goals by: · Working with your leader to develop a deep and nuanced understanding of the company’s goals and, working with your team, develop quarterly plans to implement associated features. · Maintaining an organized and prioritized backlog that reflects the right balance of customer value, technical health, and operational resilience. · Effectively and continually communicate and keep salient the vision, strategy, and roadmap. Be able to discuss how each team member’s work is contributing to those ends. · Participating in the feasibility assessment of new features, the cost to implement them, and the possible implementation timelines, given current priorities and staffing. · Ensuring your applications protect and appropriately manage the company’s data and user’s privacy. Influence and support the maturation of engineers and engineering practices by: · Educating engineers of our standards, practices, and idioms and ensuring adherence to them. This will require you to have a deep knowledge of these things as well as the reasoning behind them. · Educating engineers on and evaluating code for quality. This includes facets like auditability, deployment practices, documentation requirements, evolvability, maintainability, performance monitoring, operational readiness, testing regimes, security evaluation, and risk mitigation. · Coach engineers on effective ways to share knowledge within and between teams. This includes effectively communicating with other groups regarding your work upon which they depend. · Coaching engineers on the art of identifying and evaluating the many tradeoffs that come up during system development. For example, between feature-rich frameworks and in-the-moment supportability, or between user experience and security consideration. Develop a healthy and dynamic team that values and participates in the growth of individuals, the team, and the company by: · Recruiting, hiring, and supporting team members who bring in diverse thoughts. This includes providing timely, candid, and respectful feedback on the team member’s accomplishments and misses. · Running an onboarding and career progression curriculum that helps guide individuals in developing their skills through deliberate practice, self-mediated learning, and mentorship. · Coaching engineers on the application of psychological and sociological topics like trust, perspective taking, critical thinking, path dependence, emotional contagion, and deliberate practice. · Maintaining a workload that balances new feature development, beneficial technical and process improvements, and team member’s learning and development. · Tracking, reporting on, and responding to qualitative and quantitative measures of team health and capacity. Facilitate the collaboration within your teams and between your teams and the rest of the company by: · Collaborating closely with functionally-related teams, product designers, product managers, and operations to help communicate status and make the best engineering decisions. · Coaching team members on effective cross-team communication. Monitor and improve the operational and financial sustainability of your applications by: · Understanding and monitoring key operational metrics (e.g., consumption of metered 3rd party resources, infrastructure utilization, web vitals, etc. ) for your applications. Understand and communicate how different technical decisions will impact these metrics. · Supporting budget planning by articulating team needs, in the context of the vision, strategy, and roadmap. This includes predicting and justifying the need for increasing or decreasing team size. · Educating team members on the basics of evaluating the operational health of the team and its applications and working with them to propose methods for improvement. · Participating in team’s on-call rotation, sharing responsibility for production support, incident response, and system reliability with your engineers

Requirements

Proven experience contributing as a senior engineer, technical lead, or engineering manager on multiple large-scale, complex customer facing systems, including initial development, major feature delivery, and at least one year of ongoing production support.
A proven track record of building customer centered products with a deep understanding of how technical decisions impact user experiences
Experience working with and contributing to design systems/component libraries and strong fundamental grasp on WCAG accessibility standards
Deep understanding of frontend and web platform fundamentals, including browser developer tools, the full HTTP request lifecycle, and performance diagnostics tooling.
Build and foster a culture where the best ideas win, even when they are not your own
Proficiency with modern development and deployment technologies, including: o Languages & Runtime: JavaScript / TypeScript, CSS/SCSS, Terraform, Node.js o Frontend Frameworks & Tooling: NextJS, React, Playwright, React Testing Library, Jest/Vitest o APIs & Integration Patterns: REST, RPC, GraphQL o Security: TLS, encryption in transit and at rest, secure coding, secret management o Performance & Reliability: load testing, profiling, monitoring, alerting, logging, and tracing o Infrastructure: cloud platforms, configuration management, and progressive deployment strategies o Networking Fundamentals: TCP/IP, HTTP, firewalls, load balancers o Deployment: VMs, containers, cloud providers, configuration management, canary deployments
Ability to communicate complex technical concepts clearly to engineers, product managers, marketers, and other non-technical stakeholders.
Developing judgment and decision-making skills, including gathering relevant data, weighing tradeoffs, and making timely decisions in the presence of ambiguity.

Responsibilities

Working with your leader to develop a deep and nuanced understanding of the company’s goals and, working with your team, develop quarterly plans to implement associated features.
Maintaining an organized and prioritized backlog that reflects the right balance of customer value, technical health, and operational resilience.
Effectively and continually communicate and keep salient the vision, strategy, and roadmap.
Participating in the feasibility assessment of new features, the cost to implement them, and the possible implementation timelines, given current priorities and staffing.
Ensuring your applications protect and appropriately manage the company’s data and user’s privacy.
Educating engineers of our standards, practices, and idioms and ensuring adherence to them.
Educating engineers on and evaluating code for quality.
Coach engineers on effective ways to share knowledge within and between teams.
Coaching engineers on the art of identifying and evaluating the many tradeoffs that come up during system development.
Recruiting, hiring, and supporting team members who bring in diverse thoughts.
Running an onboarding and career progression curriculum that helps guide individuals in developing their skills through deliberate practice, self-mediated learning, and mentorship.
Coaching engineers on the application of psychological and sociological topics like trust, perspective taking, critical thinking, path dependence, emotional contagion, and deliberate practice.
Maintaining a workload that balances new feature development, beneficial technical and process improvements, and team member’s learning and development.
Tracking, reporting on, and responding to qualitative and quantitative measures of team health and capacity.
Collaborating closely with functionally-related teams, product designers, product managers, and operations to help communicate status and make the best engineering decisions.
Coaching team members on effective cross-team communication.
Understanding and monitoring key operational metrics (e.g., consumption of metered 3rd party resources, infrastructure utilization, web vitals, etc. ) for your applications.
Supporting budget planning by articulating team needs, in the context of the vision, strategy, and roadmap.
Educating team members on the basics of evaluating the operational health of the team and its applications and working with them to propose methods for improvement.
Participating in team’s on-call rotation, sharing responsibility for production support, incident response, and system reliability with your engineers