Engineering Manager, Phones

Podium•Lehi, UT

About The Position

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. The Role We are looking for an Engineering Manager to lead the team dedicated to building Podium's cloud phone system, a core product that replaces traditional business phone systems while integrating with Podium's AI platform to convert more leads. This team owns the full PBX including call routing, multi-line management, voicemail, recording, and AI-powered capabilities like call-to-text switching, missed call automation, transcription, and coaching. You'll lead a team building production-grade voice infrastructure with the real-time performance requirements of a mission-critical system, while shipping the AI-driven features that drive customer retention and revenue.. This is a hands-on technical leadership role where you'll own the full lifecycle from customer requirements through architecture, deployment, and production support—directly impacting revenue through enterprise customer success.

Requirements

2+ years of engineering management experience with hands-on technical leadership; comfortable working directly on architecture and technical decisions with senior engineers who need less day-to-day management.
7+ years of hands-on software engineering experience building distributed systems, with a focus on reliability and performance.
Experience building and scaling real-time systems with strict uptime and performance standards.
Proven ability to lead high-performing teams through complex challenges in a fast-paced, startup environment.
Strong communication skills and a collaborative mindset. You can align technical roadmaps with business outcomes.
Experience with hiring, mentoring, and developing engineering talent.

Nice To Haves

Experience with VoIP/telephony (SIP, WebRTC), real-time media processing, speech-to-text systems, call analytics, or building communication platforms.

Responsibilities

Own Phones Product Delivery – Drive the full lifecycle from customer requirements through production support, partnering with Product, Sales, and Customer Success to ship a mission-critical platform that drives customer retention.
Be Hands-On – Contribute code to production systems and actively participate in architecture, design reviews, code reviews, and critical technical decisions alongside your senior engineering team.
Drive Engineering Execution & Delivery – Lead a team of senior engineers to ship core PBX functionality and AI-powered features for a mission-critical voice platform. Foster a culture of technical excellence and speed without sacrificing the reliability customers depend on.
Technical Strategy & Roadmap – Balance innovation and stability. Ship AI-powered features that differentiate Podium while ensuring enterprise-grade reliability for mission-critical voice infrastructure.