Engineering Manager - Payments & Loyalty

Sumup Payments LTD • Boulder, CO

76d • $200,000 - $220,000

About The Position

SumUp is seeking an experienced Engineering Manager of Payments and Loyalty to join the SumUp team in the Boulder office supporting the Payments & Loyalty Team. This team owns the card-present payment stack that powers thousands of merchants and a loyalty platform that serves 37 countries. You'll lead a tight-knit group of 6-8 software engineers and partner with product, compliance and global engineering stakeholders to keep transactions flowing smoothly and securely. This is an 'In-Office' position in Beautiful Boulder, Colorado!

Requirements

• Deep knowledge of card-present payment flows (auth, capture, settlement, chargebacks) and experience with gateways, acquirers or processors such as Adyen, Stripe, Worldpay or Fiserv
• Hands-on leadership building REST/gRPC payment APIs, microservices and event-driven architectures (Kafka/RabbitMQ/SQS) with high availability and rock-solid idempotency
• Observability chops—tracing (OpenTelemetry), logging (ELK) and monitoring (Prometheus/Grafana)
• Proven experience leading engineering teams and delivering complex projects in a regulated environment
• Problem solver with high autonomy that takes ownership and drives to systematic approaches to solutions
• Applies systematic approaches to solutions - Breaks down ambiguous problems using structured methods (e.g. 5 Whys, decision trees, trade-off matrices, RACI) to clarify options and drive decisions
• Leads in defining, tracking and delivering team commitments (such as OKRs)
• Ensures domain knowledge is accessible, discoverable, and used across the organisation

Nice To Haves

• EMV / PCI-DSS, ISO 8583, ACH, SEPA, SWIFT or FedNow protocol expertise
• Product experience that spans Loyalty, POS and Payments
• Familiarity with GDPR, TCPA and CASL as they relate to loyalty data and marketing communications

Responsibilities

• Set and communicate the strategic direction for both the US Payments and loyalty domains, providing technical and people leadership
• Own the full payments & loyalty stack end-to-end—from terminal OS and EMV kernels to our Payments API (PAPI) and consumer loyalty workflows
• Drive multiple acquirer certifications (Worldpay, TSYS, Fiserv/First Data) and ensure terminal firmware, peripherals and kernels remain compliant and compatible
• Lead the unification of our US infrastructure with SumUp's global payments and loyalty platform, collaborating across 37 countries to deliver new features at scale
• Ship against an aggressive roadmap that includes three near-term certifications and a successful roll-out of loyalty onboarding inside the wider SumUp ecosystem
• Coach, mentor and grow engineers while fostering an inclusive, high-performing culture
• Partner with Product & Design peers to scope work, remove blockers, and prioritise iterations to manage delivery for your team

Benefits

• A full suite of benefits including medical, dental and vision
• 22 days vacation days & 8 sick days plus 11 paid holidays
• 401(K) employer match and paid parental leave
• One month of sabbatical after every 3 years of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities